Adobe Sign Upload Error - Problem Processing Your Document

[LCLN250197166hbl]

Hi, I’m trying to create an agreement using Adobe Acrobat Sign but I keep getting this error:

"We were unable to create your agreement [filename] because we had a problem processing your document [filename]. This may only be a temporary problem. However, if you have tried more than once to create this agreement with the same document, please visit our online support system."

I've tried:

• Re-uploading the file with a new name

• Using different browsers and incognito mode

• Clearing my browser cache

• Compressing and re-saving the PDF

The file is a standard PDF (about 299 KB size) not a scan, and I’m on a free plan.

Is there anything else I can do to resolve this?

[S. S · Accepted solution]

Hi @LCLN250197166hbl,

Hope you are doing well. Sorry for your experience with using Acrobat Sign.

We were experiencing server issues with Acrobat Sign at the time you posted your query.

The servers are up and running now.

Would you mind trying the workflow again and letting us know how it goes? 

If the issue persists, please share a screen recording of the entire event along with the sample file where you experienced the issue for us to test the issue in-house and get back to you.

Look forward to hearing from you.

Regards,
Souvik.

[LCLN250197166hbl]

Hi Souvik,

Thanks for the update! It seems to be working for now! I’ll keep an eye on it and let you know if anything changes.

Appreciate your help!

[S. S]

Hi @LCLN250197166hbl,

Thanks for the confirmation.

You can also keep an eye on the server status here: https://adobe.ly/3IwIEdc to be updated on server related issues.

Regards,
Souvik.

[Sarah30855213qlv9]

Hi there, I'm having the same issue today - is the server down? 

[S. S]

Hi @Sarah30855213qlv9,

Sorry for the trouble.

If you were using the Acrobat Pro DC desktop application, we were experiencing server issues with accessing Document Cloud Storage.

This could be a reason for your case.

You can also keep a tab on the server status here: https://adobe.ly/3JjRuuY to keep yourself updated.

Regards,
Souvik.