Adobe Standard 9.5.2 after update I get "Insufficient data for an image" error

[osieko]

After updating to Acrobat Standard and Readre 9.5.2, some (but not all) of my pdf files are now opening with the error "Insufficient data for an image." The files open, but they are fuzzy, pixelated and are missing the bates stamp I applied earlier (using a utility from LexisNexis Casemap). I can open the files fine on another computer with Acrobat Standard 9.5.1.

How can I uninstall the 9.5.2, or get it to work again?

[Invité]

What do you suggest is the best way to fix it, should i uninstall adobe and

then reinstall an earlier version of adobe ? reader 9 maybe ?

[Test Screen Name]

The latest updates to Reader 9 and Reader 10 BOTH show this problem, but only the latest updates - see the information linked to in post 19 which also suggests another workaround which might work for some.

[Invité]

is there a way to install without the recent updates. also if i purchased a

new acrobat would that work. we have acrobat standard that came with the

dell computer but i uninstalled it when trying to fix the problem.

[david_mcmahon]

For those looking to roll-back to a previous version of Adobe Reader, you can find archived versions here: ftp://ftp.adobe.com/pub/adobe/reader/.

[Test Screen Name]

You can reinstall the Acrobat Standard you have, then selectively install updates, leaving out the latest one.

[lightroomhelp]

Agree that it is in latest versions of Reader.  I solved the problem by uninstalling Reader 10 and going back to Reader 8.  No more problems!!  Very frustrating because not all pdf's were affected.  Most of the affected one's did not contain jpeg images.  Often the pdf would flash on the screen then blank out and the message appear.  Most were pdf'ed with Paperport 14 and used in another inventory application.  The pdfs always opened in PP14--just not in the current version of reader.

[Invité]

any ideas when they are going to fix this - its been going on for a month

or more,

[Invité]

YOU GOTTA BE KIDDING ME ADOBE !

This is not the first time you have taken away a capability we count on daily with one of your updates.  Frustrating. 

Solution

This issue will be fixed in a future version of Adobe Acrobat/Reader 10.1.x and 9.5.x.  If you require an urgent fix for this issue, you should report it through the support team and request a quickfix for Adobe Acrobat/Reader 10.1.4 or 9.5.2.

[Invité]

any idea when fix is coming?

[Invité]

After year of Adobe use, not that I want to, I am switching to N I T R O.   Give it a free try.  I've had one guy on it for a year and we get immediate, personal support and it works great.

[Test Screen Name]

I note the quote: "If you require an urgent fix for this issue, you should report it through the support team and request a quickfix for Adobe Acrobat/Reader 10.1.4 or 9.5.2."

I'd be interested to hear from anyone who has actually tried this.

[Invité]

how do you in touch with the adobe support team ? i wish to get the *quickfix

for Adobe Acrobat/Reader 10.1.4 or 9.5.2.*"

[KGilbert13]

I'm using Adobe Reader 9 and I have the same problem. Driving me insane

[Invité]

This issue was discovered in the middle of August by many Adobe users. Almost anyone, who has Adobe, has updates set to automatic and get this 10.1.4.38 release silently.

All my customers - major banks, escrow and title companies - all of them use Adobe Acrobat, and after that update could not read files from scanner because that issue.

I could not force or advise to all of them to downgrade to 10.1.3 at least.

Today is October 8th, and such credible company as Adobe could not produce any hotfix or patch to fix it.

Shame on you, Adobe!

[Waynz]

I also learned that some of the 900 files that I scanned using PaperPort will not open with AA 9.5.2.  Workaround is to open with Nuance PDF Reader

[Invité]

yep. we are all waiting on adobe. just do not update any adobe products,

not sure why it is taking so long to fix

[Nikhil.Gupta · Accepted solution]

Acrobat engineering would like to inform users facing this issue that the latest Reader XI release (available for download from http://get.adobe.com/reader) fixes this problem. Users are requested to download the latest version at the earliest to avoid encountering this error going forward. As mentioned earlier, the team is working actively towards fixing the problem in earlier versions (10.x and 9.x) as well and expects to deliver a solution by Q1 2013.

For more information, please see our KB document for this issue:http://helpx.adobe.com/acrobat/kb/insufficient-data-image.html

Message was edited by: David Kastendick

[IT Helper]

This has not been resolved.  Please see my post in http://forums.adobe.com/message/4736019.

[Invité]

This reminds me of the 9.4.5 Search/Find bug of not highlighting after the first “hit” on each page that took 3 months to fix about one year ago.  Now once again Adobe has introduced a bug into older versions 9.5.2 & 10.1.4 that conveniently works fine in the latest Acrobat XI (that you have to pay for to upgrade your writer).  Or a fix can be provided upon request if you are on a Adobe maintenance contract which entitles you to hotfixes (that you have to pay for to get a timely fix to a bug Adobe introduced).  How could Adobe break the fairly common embedded JPEG2000 image rendering and never have regression tested this basic function considering they made code changes here and given the over 4 months since the prior release (9.5.1 / 10.1.3 on 4/10/2012)?  I would venture to say that Adobe has proven itself incompetent with it's poor quality release updates which often do more harm than good.  This introduction of bugs while hiding behind the "security mitigation" justification has got to stop.  I strongly recommend that Adobe makes sure that the last version of Acrobat 9 before End-of-Support on June 26, 2013 is a "bug free" release to prove that Adobe doesn't purposely sneakily introduce bugs to drive new software/services revenue.