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Adobe standard / Reader JavaScript Error

Community Beginner ,
Jul 26, 2023 Jul 26, 2023

I have encountered the following error when using Adobe Acrobat Standard or DC Pro. “Please open with Adobe Reader (version 7 or above)! You will encounter errors if you don’t use Adobe Reader”

It seems we cannot install the reader and standard simultaneously anymore. Is there a workaround to have this work on standard?

TOPICS
JavaScript , PDF
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1 ACCEPTED SOLUTION
Community Expert ,
Jul 26, 2023 Jul 26, 2023

This doesn't sound like a standard message. If it says "Warning: JavaScript Window" at the top then it was added by the file's creator, probably incorrectly. You should report it to them. If you have Acrobat you could probably remove it. It should be located under Tools - JavaScript - Document JavaScripts, and look like this:

app.alert("... some text ...");

Remove that line of code or add "//" before it (without the quotes) to disable it, then save the file and it should not appear again.

 

And no, you can't have Reader and Acrobat installed at the same time any longer, unless you use two different versions, like the 32-bit version for one and the 64-bit version for another.

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Community Expert ,
Jul 26, 2023 Jul 26, 2023

Hi,

Can you describe the steps you took to get to the error message? so we can try to replicate the issue.

Also, can you confirm the exact verion of the operating system and software you use.

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Community Beginner ,
Jul 26, 2023 Jul 26, 2023

Windows 10 ver 22h2 19045.3208

Adobe: 2023.003.20201 64bit

Just opening the file. I think it using javascript that export the form info into a xfdf. Note the file work on reader. 

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Community Expert ,
Jul 26, 2023 Jul 26, 2023

Does you get the message when you open a PDF document?

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Community Beginner ,
Jul 26, 2023 Jul 26, 2023

Yes, when opening the document in standard and pro. It not isolated to one user. When clicking on one of the buttons that export the file to an xfdf. It opens javascrip5 windows that mentions the same error and that the operation is not allowed. 

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Community Expert ,
Jul 26, 2023 Jul 26, 2023

Looks like that the scripts at the buttons are not correct.

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Community Expert ,
Jul 26, 2023 Jul 26, 2023

This doesn't sound like a standard message. If it says "Warning: JavaScript Window" at the top then it was added by the file's creator, probably incorrectly. You should report it to them. If you have Acrobat you could probably remove it. It should be located under Tools - JavaScript - Document JavaScripts, and look like this:

app.alert("... some text ...");

Remove that line of code or add "//" before it (without the quotes) to disable it, then save the file and it should not appear again.

 

And no, you can't have Reader and Acrobat installed at the same time any longer, unless you use two different versions, like the 32-bit version for one and the 64-bit version for another.

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New Here ,
Nov 16, 2023 Nov 16, 2023
LATEST

Hi , may i check with you if you manage to find any solution in the end?

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