After latest update acrobat, tools bar disppeared and Acrobat doesnt close

[cibunigas]

After the latest update, toolbars are missing and it's even impossible to close Acrobat. I tried to uninstall/reinstall and repair but nothing changes. Windows 11 version : 22H2. Acrobat version : (see attachment)

[Eric Dumas]

Hi,

Can you try to reset your preferences?

How to reset Acrobat Preference settings to defaul... - Adobe Support Community - 4792082

[Amal.]

Hi @cibunigas 

Hope you are doing well and sorry to hear that

++ Adding to the discussion

As you have the recent version 22.3.20310 installed, try to repair the installation from the help menu (Win Only) and reboot the computer once and see if that works.

Please try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-defau...

You may also try to create a new test user profile with full admin rights in Win or enable the root account in MAC and try using the application there and check.

If it still doesn't work, please remove the application as described here

1. Use the Acrobat cleaner tool https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html

2. Reboot the computer once and reinstall the application using the direct link https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html

Let us know how it goes.

Regards
Amal

[Kaden27913992d0a2]

I'm having the same issues and tried all of your listed solutions. None of them worked.

[Kaden27913992d0a2 · Accepted solution]

I was able to find a workaround:

1. Use the Acrobat cleaner tool https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html

2. Restart your computer

3. Install the 32-bit application using the direct link https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html

[Amal.]

Hi @cibunigas @Kaden27913992d0a2 

We are sorry to hear that if the issue persists, Would you mind collecting the Adobe CC logs https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html  , Procmon logs (Win Only) https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/acromonitor.html  and share them via document cloud as described here https://helpx.adobe.com/document-cloud/help/sharing-pdfs.html  so that we can isolate the issue for the fix.

Regards

Amal

[JHujanen]

Same here, tool are not showing. They are there as you can click them and use them, but most icons are missing so you are left to guessing where to click, and usually you get internal error

AdobeLogs_20230120_105029_643-win-GS.zxp has bee uploaded

[Amal.]

Hi @JHujanen 

Thanks for sharing the logs. Would you also mind sharing a small video recording of the issue and the screenshot of the error message for a better understanding?

Regards

Amal

[JHujanen]

Video recording tool didn't include any tooltips or dialogs.

And after I finnished I then clicked View Menu and several Internal Error popups came up.

[Amal.]

Hi @JHujanen 

Thanks for sharing the video and the screenshot of the error message. I have passed them to the development team for review.

Also, please share Adobe CC logs https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html  , Procmon logs (Win Only) https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/acromonitor.html 

Will share the update as soon as i get any news from them

Regards

Amal

[JHujanen]

I was changed to an other domain so our IT had install Acrobat to new user. and for it everything is currently ok.

Only difference is that I previously installed  without PDF maker, and current installation has it.

But then again it worked just fine at first.

[Amal.]

Hi @JHujanen 

We are glad to hear that. Feel free to contact us for any assistance required in the future.

Regards

Amal

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[Rick28403262qd6j]

Find "Disable New Acrobate" among the drop-down menus and you will restore what Adobe looked like before this confusing change to the layout.