AI Assistant Not Visible on Acrobat Desktop

[Aspectful]

Hello, Community!

With the new release of the AI assistant feature,  I do not seem to have access to the feature on the dekstop version of Acrobat, considering I'm a creative cloud user. The feature however does appear on my laptop and on the web version (see video). I'm not sure if I'm missing a step in the activation process or if this is a known issue with a workaround.

Here are the details:

- I am using the latest version of Acrobat Desktop.
- My operating system is windows 10 pro, and it's up to date.
- I've checked the application settings, but there doesn't seem to be an option to enable the AI assistant.
- I've also tried reinstalling Acrobat Desktop, but the issue persists.

Has anyone else faced this problem? If so, how did you resolve it? Are there specific settings or updates required to enable the AI assistant feature on Acrobat Desktop? Any guidance or suggestions would be greatly appreciated.

Thank you in advance for your help and support!

[Amal. · Accepted solution]

Hi there,

Hope you are doing well and thanks for reaching out.

Please remove the application using the Acrobat cleaner tool https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html , reboot the computer and reinstall the application using the direct link https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html and see if that works.

For more information about the generative AI please check out the help page https://helpx.adobe.com/acrobat/using/generative-ai.html

Let us know if you experience any trouble and need more help.

~Amal

[Carol37489789efnh]

Hi all,

I've just purchased the AI Assistant add-on. It is available for Acrobat Reader (good for student budget). I have a Mac OS V14.5. The links given by Amal for download are for Acrobat Pro so that doesn't apply to me. 

I paid for the montly subscription and downloaded Acrobat Reader and it wasn't showing on my end after download and after signing in. It's not showing on my Preferences either. It's May now thinking it should be ironed out. I followed all the steps as described by Amal. 

I'm still lost how to enable the AI on Acrobat Reader. Any help would be appreciated greatly.

Thanks in advance

[Jett37579639rrpn]

Seconding this (I have an Acrobat Pro subscription and no AI features are visible on the desktop app). Unsure whether it's due to limited rollout, something to do with the subscription, or a technical issue. Any advice would be much appreciated as I have uninstalled and cleaned Acrobat numerous times. 

[Carol37492918pvks]

Hi @Jett37579639rrpn 

I went through so many downloads and deletion. I ended up calling the customer technical support by phone. After using remote support, my AI assistant is now working in Acrobat Reader Mac. It took a while to troubleshoot but it was a good outcome in the end. Best to call instead. My Tech was very helpful. All the best 🙂

[Loren36742251r2bl]

To be clear, I referred to 'preferences' as you need to set your language to english for the AI assistant to show up. Also make sure you have the most updated version of the Adobe reader. If so it should show up in the top right when you open a document and you should have a category of it in the 'preferences'

[Jett37579639rrpn]

I have all those settings in place and still not visible. Mixed messaging from Adobe on whether it's exclusively available for people with Individual subscriptions (as opposed to a subscription through Enterprise), and whether you NEED a subscription or if it comes with your Pro subscription.  As my account is an Enterprise account, I've had to contact my administrator for clarification. 

[G35481193m86g]

I have tried everything mentioned in various threads. I wonder if my issue is related to the subscription as well. In the web version when I am not logged in, I see the AI assistant and as soon as I log in, it goes away. I can't get the desktop app to show the option at all.

[shakti_7156]

Hi @G35481193m86g 

Please share below details:

• Your Acrobat version, Acrobat language and operating system.
• Are you using Acrobat Desktop in Classic version or New UI. You can select Enable new Acrobat in View menu to enable new UI version.
• Also, please share diagnostic logs. Steps shared below:
  1. Download and run Diagnostics utility https://helpx.adobe.com/acrobat/kb/acrobat-diagnostics.html
  2. Select Start Diagnostics.
  3. Now Open Acrobat, execute your file and see the issue.
  4. Select Stop Monitoring, and share the log ID with us.

Thanks,

Shakti K

[G35481193m86g]

Hi Shakti, I actually just added the bEnableGentech = 1 DWORD in Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Adobe\Adobe Acrobat\DC\FeatureLockDown and that fixed my issue.

Thanks!

[Jelle37875604afby]

Exactly, English version. This was the problem for me. You can change this yourself.

Preferences>Language>Apllication Language>Choose at application startup>Restart & choose English>Open a document> wait a bit>Notification should appear in the toolbar asking to restart Acrobat> Restart> Enjoy!

[Jelle37875604afby · Accepted solution]

Right, English version. This was the issue for me. You can change that yourself. See my instructions in "AI Assistant in Adobe Acrobat & Reader not showing on desktop version"

https://community.adobe.com/t5/acrobat-discussions/ai-assistant-in-adobe-acrobat-amp-reader-not-show...

(Adobe won't let me copy/past messages)

[fmgtech9562127777]

For me the problem wasnt the language settings since I was already at English. I had clicked on the "Disable new Acrobat" option in the Menu tab. After I reverted back to the new Acrobat by clicking on Menu-"Enable new Acrobat", then I was able to locate the AI Assistant in the "See all tools" link. Afterwards, and not related to my inital problem of not finding the AI Assistant, I aslo checked "Enable Generative AI feature in Acrobat" in Menu-Preferences.