An error occurred with "An error occured"

[DOO HYUN29879312hyd7]

Hello team,

I have a user with an issue that is something I have never encountered with.

We checked her registered email, groups and it showed SSO success.

Was wondering what the next steps should be done.

Attaching Adobe Log for assistance.

Jun 20, 2023 at 10:59:10 AM : Signing verification Successful.
Jun 20, 2023 at 10:59:10 AM : Asset to be extracted: AcroManifest.xml .
Jun 20, 2023 at 10:59:10 AM : ARMManifestSchemaParser starts parsing...
Jun 20, 2023 at 10:59:10 AM : ARMManifestSchemaParser ends parsing...
Jun 20, 2023 at 10:59:10 AM : Product manifest [file:///Users/multimedia5/Library/Application%20Support/Adobe/com.adobe.ARMDCHelper/download/manifests/AcroManifest.xml] parsing done.
Jun 20, 2023 at 10:59:10 AM : ERROR: No valid case id found to proceed in manifest, aborting...
Jun 20, 2023 at 10:59:10 AM : Acrobat Updater DC encountered errorCode 2400
Jun 20, 2023 at 10:59:10 AM : ***** Ending update to /Applications/Adobe Acrobat DC/Adobe Acrobat.app
Jun 20, 2023 at 10:59:10 AM : Error shown to user is: Error Domain=com.adobe.ARMDC Code=2400 "(null)"
Jun 20, 2023 at 10:59:10 AM : ARM Application Done.
Jun 20, 2023 at 10:59:10 AM : *********************

Thank you

[AkanchhaS · Accepted solution]

Hi @DOO HYUN29879312hyd7 

Sorry for the delay in acknowledgment.

1. Update Adobe Acrobat: Make sure you have the latest version of Adobe Acrobat installed. Check for updates through the application or visit the Adobe website to download the latest version.

2. Restart Acrobat: Restarting the application can sometimes resolve temporary glitches or errors. Close Adobe Acrobat completely and relaunch it to see if the error persists.

3. Disable third-party plugins: Third-party plugins or extensions can sometimes interfere with Acrobat's functionality. Try disabling any installed plugins and see if the error goes away. You can usually manage plugins through the "Preferences" or "Settings" menu in Adobe Acrobat.

4. Repair installation: Open Acrobat>help>repair installation. 

5. Reinstall Acrobat: 

   Run this cleaner tool to remove the existing installer and application’s file traces:

   https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html

   Download the Acrobat installer from here:

   https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html

Also, refer to the troubleshooting steps suggested here https://helpx.adobe.com/acrobat/kb/error-while-trying-to-access-the-service.html 

Thanks,

Akanchha

[DOO HYUN29879312hyd7]

Thank you so much! it resolved!! 🙂 the cleaner tool was very helpful. Thanks again!

[AkanchhaS]

Great!

Good to hear that it's working. Let us know if there's any further assistance is required.

~Akanchha

[Rohit25822911f8pi]

PDF OPENING SHOWING IN ERRROR OCCURED PLEASE RESOLVE THE ISSUE

Please see this error and resolve.

[Tariq Ahmad]

Hi @Rohit25822911f8pi, 

Thank you for reaching out, and sorry for the trouble. 

You have commented on a two-year-old thread. Would you elaborate on whether this issue is happening with all the files you have on the system? Is it happening with files located locally, on the network, or on a cloud drive? 

Please ensure your copy of Adobe Acrobat is updated. To check for any pending updates, launch Acrobat > Help > Check For Updates.

Try disabling Protected Mode (for troubleshooting only):

If you’re facing issues with opening or interacting with PDFs, temporarily disabling Protected Mode can help identify the cause.

On Windows:

Go to Edit > Preferences > Security (Enhanced)

Uncheck “Enable Protected Mode at startup”

Click OK and restart Acrobat.

On macOS:

Go to Acrobat > Preferences > Security (Enhanced)

Uncheck “Enable Protected Mode at startup”

Restart Acrobat.

⚠️ Important Disclaimer:

Protected Mode is a security feature that helps prevent malicious content in PDFs from affecting your system. We recommend disabling it only for testing purposes. Do not open files from unknown sources while it’s off. If this step resolves the issue, we can guide you toward a safer, permanent fix.

Let us know how it works

Best regards,
Tariq | Adobe Community Team