Apple Silicon M1/M2

[Manu_74]

Hi, Is it possible to install Adobe Acrobat Pro on M1/M2 processors? Thank you.

[Amal. · Accepted solution]

Hi @Manu_74 

Hope you are doing well and thanks for reaching out.

Please check the system requirement of Acrobat Pro application here: https://helpx.adobe.com/acrobat/system-requirements.html and see if that works.

~Amal

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[Manu_74]

Thank you. In my case, the "problem" is that when I try to install Adobe Acrobat Pro, I get the message to install "Rosetta" and I don't want that. I don't want to install a version adapted to Intel processors. I don't know if I have explained myself well.

[try67]

What version of Adobe Acrobat Pro, exactly?

[Manu_74]

24.1

[pauls11108263]

I'm having the same issue. Looks like an update broke the Apple Silicon support for Acrobat. Wonder when they will get this fixed as I'm seeing it use alot more power using Rosetta translation layer.

 

[Amal.]

Hi there

What is the version of the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 24.01.20615 installed. Go to Help > Check for updates and reboot the computer once.

~Amal

[Manu_74]

I installed Adobe Acrobat Reader, but it seems that from this application I was prompted to update Acrobat. I now have the Acrobat Pro application in Apple Silicon version.

[Amal.]

Hi there

If you encounter any difficulties or require further assistance, please don't hesitate to reach out to us.

We're here to help!

~Amal

[pauls11108263]

I have checked for updates on my Application and it shows no updates. The version I am on is below. Under setting >General there is no option to run as native apple silicon version. Activity monitor is showing as an Intel app running through Rosetta. I tried uninstalling and re-installing through creative cloud and am still having the same issue. 

 

[Amal.]

Hi there

We are sorry to hear that. Please remove the application using the Acrobat cleaner tool https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html , reboot the computer and reinstall the application using the direct link https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html  and check.

Also go through the help page https://helpx.adobe.com/acrobat/kb/apple-silicon-m1-processor-support.html and see if that helps.

~Amal

[pauls11108263]

I followed the step that you provided. Still does not give me the option to run as native option. Please see attached images. I am running an M3 Max. I have also attached where activity monitor is showing it running as an intel application. 

[Amal.]

Hi there,

We have shared this issue with our engineering team for review, we will share more details as sson as we get any update.

Thanks for understanding.

~Amal

[Amal.]

Hi @pauls11108263 

Thank you for your patience, we have an update as below:

Please note that the UI is not required as by default,  Acrobat has been made to run in native apple mode only. If it’s not running then please check if old keys below are set to disable the apple mode. Also check if this is disabled by the OS “Run in Rosseta’ checkbox present in Get info dialog of OS.

~/Library/Preferences/com.adobe.Acrobat.Pro.plist/AcrobatRunInNativeModeDC
To enable native mode, AcrobatRunInNativeModeDC : YES

To enable emulation mode again, set it to NO

For more info. please check the help page: https://helpx.adobe.com/acrobat/kb/apple-silicon-m1-processor-support.html

~Amal

[xinlei_zuo8753]

Hi,  I finally know how to set it up.Uncheck "Open with Rosetta"!