Application Error The memory could not be read

[Dwaine359482384u94]

Acrobat crash at start up

This started happening about 2-3 months ago.

I have uninstalled acrobat and cloud, reinstalled with no luck. 

Let me know you thoughts on how to fix this

Thanks

[Amal.]

Hi there

Hope you are doing well and thanks for reaching out.

Would you mind sharing more details about the issue you are experiencing? What is the workflow/steps you are doing that lead you to this error? A small video recording of the same would be very helpful.

Also, make sure you have the recent version 24.02.20687 installed. Go to Help > Check for updates and reboot the computer once.

Let us know how it goes.

~Amal

[Amal.]

Hi @Dwaine359482384u94 

Hope you are doing well.

Our engineering team requires the dump file for the crash to further investigate the issue, please share the requested dump file so we can isolate the issue for the fix.

~Amal

[Dwaine359482384u94]

Hi, Good Afternoon

I manually updated Acrobat with no luck, same error

I created a dump file but the extension ends in .DMP, I can not upload a DMP file here. 

Any ideas ?

Thanks

[Amal.]

Hi there

You may upload the dump file to any cloud storage of your choice (Dropbox, Google Drive), create a link, and  share it with us for further investigation.

~Amal

[Dwaine359482384u94]

Hi Amal, Thanks for your help

https://drive.google.com/file/d/1StS7xYuLlA6Jf0NGJIIfxS855iPBxrJ6/view?usp=drive_link

Here is the link to the dump file, Please let me know if you need anything else.

Thanks

[Amal.]

Hi there

Thanks for sharing the logs, i have shared them with the engineering team for review, will keep you updated of the progress.

~Amal

[S. S]

Hello @Dwaine359482384u94, 

We are live with the next release(2024.003.20112).

Please update the app to the latest version and let us know if the issue is fixed.

Thanks,

Souvik

[Aishwarya370655938q3a]

Hi @Dwaine359482384u94 
Please Update the Acrobat Application to the Latest version.
Relaunch the application and check if it is crashing.
If yes and if you are an Windows user. Please follow the below Troubleshooting steps.
1. Right click on Acrobat Shortcut from your desktop
2. Click on Properties.
3. Select Comatibility Tab and under that Uncheck an option called " Run the Progarm in Compatibility mode" >> Click on Apply and OK.