assign password to request e- signatures

[scottk83981073]

We normally use the “Request e-signatures” function to send our documents. Previously we were able to assign a password for view only before sending to the recipient. With the latest update this week, that prompt no longer available. We have attempted to use the “Protect PDF” function but it is not linked to sending out an e-signature request. Has anyone else come across this issue and/or found where a password can be assigned with a request e-signature? 

[Meenakshi Negi]

Hi scottk83981073,

Thank you for reaching out.

If you are referring to the password that was used to add to the completed document, the option is still there. Once you add the document, click on the pen icon next to Agreement Settings below. Check the screenshot for reference.

In case you mentioned the password for authentication, which is required by the recipients to open and fill out the form, that option is available for each recipient individually. When adding the recipient email address, click on the pen icon next to recipient settings and select Password authentication. A screenshot has been added below. 

Fell free to let us know if you have any questions or need any help.

Thanks,

Meenakshi

[TuckerLentz]

I have the same problem, and I don't think the answer given addresses it. I am requesting e-signature on documents with sensative information so I want to password protect the document so that only those with the password can open it and access the information. I see where you can make the signer put in password to validate their identity, but it used to be that when you added recipients there was an option to password protect the document. This page provides those instructions for the OLD system:https://community.adobe.com/t5/adobe-acrobat-sign-discussions/password-protect-the-document-in-adobe...

But those options do not seem to be available on the new and improved system, which is a huge step backwards. Unless the option is well hidden, in which case, I would appreicate somone letting us know where it is.

[Meenakshi Negi]

Hi TuckerLentz,

Thank you for reaching out.

If you see the above message, I have shared two screenshots. The second screenshot is the option you are referring to. The option is still there; however, its location has changed. Previously, it was available in the same box at the extreme right, where you add the recipients. Please take a look at the screenshots below.

Previous version:

Current version:

In case you are referring to the password that is added to the document once it is signed, I shared it in the first screenshot in the last message. Please check the screenshot below.

Previous version:

Current version: 

Feel free to let us know if you have any questions.

Thanks,

Meenakshi

[TuckerLentz]

All the screen captures you arae showing are from an interface I no longer no how to find. I am using acrobat.adobe.com, and what you are showing is what I used to get when I requested e-signatures. Recently the interface changed. If there is a way to access the old interface, please tell me what it is. I am attaching a screen capture of the "new and improved" intefrace which does not appear to have the option for password protecting the document--or at least I cannot find it. 

[Meenakshi Negi · Accepted solution]

Hi TuckerLentz,

In the screenshot you shared, click the three dots next to the "Enter email" field on the left-hand pane. Check the screenshot below:

Let us know if that helps.

Thanks,

Meenakshi

[TuckerLentz]

As best as I can tell, that allows you to put a password for the signer to validate--meaning the signer has to enter the password in order to sign. It does not appear to password protect the document, meaning that once the document is signed, anyone who gets the file can open it and access the content. This is particularly problematic because after it is signed it is a certified document and you can't add additional security to it. So if I try to use AdobeSign to collect sensative information, e.g. social security numbers for employees on a tax document, I cann't add a password to the document. So if my email or computer got hacked, anyone who downloaded the file would now have access to that information. This makes Adobe Sign unsuable for specific operations that I have done using Adobe Sign for years, and now I have to consider switching to Docusign or some other competitor. 

[Meenakshi Negi]

Hi TuckerLentz,

Please check at the bottom of the left-hand pane. Click on the drop-down arrow for "Add message". Check if you can find the option there. 

If not, please share the screenshot of the options you see.

Thanks,

Meenakshi

[TuckerLentz]

It does not appear that there is an option to password protect the document in the "Add message" section.