Authentication Failed in Request for E Signatures

[ross_5868]

I cannot send a document for e signatures. When I enter the email address is shows authentication failed. I originally had the same email address under a work Adobe account and that was closed out on 10/24/25 and then I opened a personal/individual account with the same email address on 10/27/25. I did not have this issue when it was under the work account. I think there is an issue on the back end. I checked and I am logged in correctly. 

[Meenakshi Negi · Accepted solution]

Hi ross_5868,

Thank you for reaching out, and sorry for the trouble caused.

We have checked your account using the email address provided on this community page. The account shows as inactive. 

Please reach out to the support team so they can help you with the account activation. You may refer to the steps suggested in the following help document: https://adobe.ly/4oL5DAO. 

Let us know if you need help.

Thanks,

Meenakshi