Auto complete email addresses in Adobe Sign not happening

[Barbara5750]

Hello

On one of my devices, since the new Adobe Sign rollout, auto completing email addresses  doesn't work anymore on my PC.  Is there a preference setting somewhere?  I am using Chrome browser, and actually when I use the same browser (synced settings with my laptop, logged into the same Google Account) on my laptop it will auto complete email addresses.  On my PC it does not.  I send to the same people alot and it is a pain to have to type in the complete email address every time.  The PC is where I do most of my Adobe Sign work.  Thank you. 

[Meenakshi Negi]

Hi Barbara5E45,

Thank you for reaching out.

Do you still experience the same behavior? If so, would you mind confirming whether you are using the same account on both machines? It should not happen if both accounts are the same. Try to check the browser settings once. 

It would be helpful if you could share the screen recording of the workflow for a better understanding. 

Let us know if you need any help.

Thanks,

Meenakshi

[Barbara5750]

Yes, I am using the same account on both machines. I do not know how to "record" work flow, do you mean video recording? What I did to solve on the PC was in Adobe settings, to revert to the previous version so email addresses could auto populate. If you can explain how to record the workflow, I will revert it back to the new version and try to record the flow for you. What browser settings am I supposed to be checking? I am using the Chrome browser on both machines. And my browser settings are synced to the same Google login on both machines. Is there a setting in Chrome that needs to be changed?

[Meenakshi Negi]

Hi Barbara5E45,

Thank you for the information.

Yes, we mean the video recording. You can use any screen recording tool available online. 

Please check the following settings in the Chrome browser: Go to Settings > Autofill and Passwords > Address and more. Check whether the radio button is enabled on the browser or not. Refer to the screenshot below:

Let us know how it goes.

Thanks.

Meenakshi

[Barbara5750]

I do not have the time to download a recording app to record what I do, sorry.  I do have the radio button checked as shown.  I am fine to use the older version of Adobe as it autofills all my addresses.  I like it better anyway.  The new one is too cumbersome, you click on "email signatures" in the left column and then go to area in document to add signature, and the field it adds is "text" and you have to change it to "signature".  The new version takes twice as long.