Auto Updates aren't working. Mode is set to 3.

[thedlw]

Hi All,  I'm trying to set up automatic updates.  

Task scheduler is set here -> 

my mode is set to 3.

Now i'm trying to see a log to see if it tells me why its failing.

I saw something about iLogLevel but I don't know where to set that to view the log.

Also does someone have to be logged into the machine for it to automatically update?

[LeoUpdaterX]

iLogLevel DWORD value must be set to 1 in HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Adobe\Adobe ARM\1.0\ARM

User must be logged in for Updater to be launched by Task Scheduler

AdobeARM.log file is in User Temp folder.

[thedlw]

After I found one issue with bUpdater which I changed to 1 (the log showed zero).  I ran the task another time and it put a file in temp.  Then I ran it a third time, but adobe didn't update.

Pictures of the log below.

[LeoUpdaterX]

It is best if you simply delete bUpdater in HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Policies\Adobe\Acrobat Reader\DC\FeatureLockDown

The image you provided shows that you set it to disable updates for Reader.

[thedlw]

Will the updater run as system context or the user?  We don't give the users admin rights so we don't want them to get UAC prompts.

[LeoUpdaterX · Accepted solution]

In auto mode Updater will install available updates in system context.

[westdr1dw]

Not always

The update released today I had to manually update. A little surprising since my other Adobe apps auto update. Checked auto updater to insure it was on, and it was. May just be anomaly. Will have to monitor 

[Adrian30931039p8f3]

I have 160 Users with Adobe Acrobat 2024.3.20112.0 installed. And the Adobe Update shows Adobe is up to date. Despite version  24.5.20392.0. now availible. I had to manually update my system. I do not want to manually update 160 users systems. We had another 160 Users the Auto-Update did work. I have been unable to discover why the other systems failed, including my own. 

Any suggestions?

[LeoUpdaterX]

You'd have to provide verbose log file from a system where "Adobe Update shows Adobe is up to date"

Do you mean "Adobe Updater shows Adobe Acrobat is up to date"?

As suggested many times on these forums:

1. to enable verbose logging please set iLogLevel DWORD value to 1 in HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Adobe\Adobe ARM\1.0\ARM

2. Select Check for updates from Acrobat Help menu

3. Provide AdobeARM.log file from User Temp folder (send it to me directly)

[doug_5378]

I have the same issue with not being able to update adode dc pro Ilog level is not avalible in the registry location specified above 

[Tariq Ahmad]

Hi @doug_5378, 

Thanks for reaching out. 
It is likely that if your machine is IT-managed, your IT admin has disabled it. Otherwise, reinstallation should fix this issue. 

Let us know if you have further questions.

Best regards,
Tariq | Adobe Community Team