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Background Files Not Saving

New Here ,
Jul 12, 2022 Jul 12, 2022

A coworker and I have been trying to save an image (letterhead) as a background in Acrobat, but the file never gets saved. The name shows up on the list of saved settings, but when you select it, the "color" button is indicated (not the "file" button) and the corresponding xml file is blank. 

 

I've been able to save files as backgrounds before and they are all still working. 

 

Please help! Thanks!

TOPICS
Create PDFs , General troubleshooting
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1 ACCEPTED SOLUTION
New Here ,
Jul 13, 2022 Jul 13, 2022
LATEST

Thanks! 

 

I fiddled around some more and finally got the letterhead to save when I moved the letterhead image to a different location (a folder called Pictures). No idea why that would make a difference--both folders are on the same server and I have access to both. Weird!

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New Here ,
Jul 12, 2022 Jul 12, 2022

Did you try to reinstall Acrobat? You could also try to change the format of the image, it might help.

Meine Internetseite ist:>Ich bin Heilpraktikerin aus Berlin und ich bendele meine Patienten mit Homöopathie. Ich bin hier um besser in Adobe Programmen zu werden.<br />Meine Internetseite ist:
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New Here ,
Jul 13, 2022 Jul 13, 2022
LATEST

Thanks! 

 

I fiddled around some more and finally got the letterhead to save when I moved the letterhead image to a different location (a folder called Pictures). No idea why that would make a difference--both folders are on the same server and I have access to both. Weird!

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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