Blank fields in sent documents

[garys20399641]

When I fill out a blank document that starts from my cloud (fill & sign) I hit send & track and the recipients receive a document that is not filled out. The framework of the document is there but none of the data that I enter is there. I have had several people look at this with no results.

[Bernd Alheit]

What can you see when you open the file from the cloud?

[garys20399641]

I have lots of fill in the blank type contract documents that are all named. When I look at the menu I select the type of document I want and it opens in the Adobe toolbar frame. I select fill & sign and proceed to fill out the necessary fields and then I select send & track when complete. I add the recipients and they receive a document that has not been filled out or signed. Not very happy with this for $200 a year...

[Bernd Alheit]

Please, answer my question.

[garys20399641]

The screen opens with the file list and the highlighted file is "recent files" on the left side of the screen. The center of the screen shows a consecutive list of recent files. Yesterday I went back down the list and I was able to get one of the old forms to work. Should I not be using recent files? That's what I used to always do, this problem is a recent phenomenon.

[Bernd Alheit]

At Home > Sent you can see the list of sented files.

[garys20399641]

Yes there is a list of sent files, if they had this issue you can open them and they are blank forms. I am not able to open them during the "send & track " operation to see if they are filled out or not. I also do not have any trouble signing or filling document that someone sends to me for approval. This issue is strictly with documents that start with my file/computer.

[Bernd Alheit]

What can you see when you open one of the sent files?

[garys20399641]

When I open the document it has the data from the last time it was saved in the fields. Toolbar is on the right.

[Bernd Alheit]

The receiver will see this when he/she opens the link in the email.

[garys20399641]

When this started I open a document and I was unable to backspace over the fields or highlight them to clear them and when I typed the information it typed right over the old information. So I.T. cleared the fields ans saved the form again, and it worked one time. Now we are back to where we were.

[Josh_Corey]

Can you give me some more information so I can look into this further?

• Are you filling in fields and Signing the PDF, or just filling it in? 
• Where do the original PDFs come from, where were they created?
• After filling out the PDF in Fill & Sign, if you click on the PDF in Files does it show you the data that you had added?  Clicking a PDF in "Files" opens in a Preview view that should show you the data you had added - is the data there before using "Send"?
• When you "Send" are you creating a link or personalized send?
• How are you using "Send" - are you selecting the PDF in Files and clicking "Send" on the right panel, or are you going to the "Send" tab and then browsing to the PDF?  Are you certain you are selecting the same that was filled?

Thanks,

Josh

[garys20399641]

Josh,

1) Filling and signing.

2) None of the PDF forms originated with me some were created in our main office and some were done by customers.

3) I send & track directly from the fill & sign screen and generally after sending I do not save changes because the next time I fill one out will be a different customer/product/location etc. After hitting send & track a box opens with the PDF file name that I am using but I am unable to open it to check it prior to sending.

4) Personalized with multiple recipients for record keeping, departmental synchronization and legal.

5) No, in the work screen I go from filling out the document directly to send & track which is in the toolbar on the right side of the screen. I have chosen the file prior to filling it out so I am inside it when I send.

I will point out that I have been using Adobe for a long time and these issues started about a month ago. Prior to that I had been working with these same documents without issue.

[Josh_Corey]

I had gotten the impression I guess from the first response to you and your reply that this was on the web, in the Adobe Document Cloud Fill & Sign - but now I am assuming you are working in Adobe Acrobat or Adobe Reader - is that correct?

If yes Acrobat/Reader please post the version here.  Once you confirm it is desktop I'll get someone else to take a look who is closer to the desktop version of Fill & Sign.

Thanks,

Josh

[garys20399641]

Adobe Acrobat DC