Blank screen when password protecting document

[Langdon5FE4]

We use adobe acrobat Pro and when we use the toolbar on the right to try and password protect a document a blank screen pops up that is usually the screen where we do the password protection.  This is new when we upgraded to acrobat Pro.  It works if we go to the file - properties - security, but this way is a few more steps than just using the toolbar on the right. 

[karentxcpa]

Has a solution been found for this?  I need to be able to protect documents.

[alexhtc · Accepted solution]

We gave up and did a reinstall - this resolved the issue for at least 2 people.

[Naabih Sainudeen-FutureX]

Please try the below steps, I got these from Adobe Tier2 support and managed to fix freezing/white banner loading issue after following the same. (Please take a registry backup for safer side)

First close all the task from task manager from creative cloud all apps till acrobat pro dc

Then go to Computer\HKEY_CURRENT_USER\SOFTWARE\Adobe

Delete [ acrobat, adobe acrobat, pdf settings, an alpha numeric folder and acrobat reader [if the folder is present ]

[Tracy29726803dovc]

Same problem in May 2023!

[Amal.]

Hi there

Please go to Edit (Win), Adobe Acrobat (Mac) > preferences > General > Uncheck 'Show online storage when saving PDF file' and 'Show online storage when opening the PDF file' > Click OK and reboot the computer and check.

Regards

Amal

[defaultq7grvgncbjmp]

August 2023 - Having the same issue. White Box and "Circle of Doom" when attempting to password protect document. If user reboots machine and tries again it may work once, but then goes back to "White box and Circle of Doom Mode"

Adobe Acrobat Pro - Continuous Release - Version 2023.003.20269 - 64 bit - On windows 10 

Have tried the below - 

In Preferences > General > Uncheck 'Show online storage when saving file' and 'Show online storage when opening file' > Click OK and reboot the computer once - No Effect.

Rename of the preference folder - No Effect

Reg Key deletion recreation -

Computer\HKEY_CURRENT_USER\SOFTWARE\Adobe\Adobe Acrobat[DC/2017/2020].
Delete the [DC/2017/2020] folder in the Registry Editor - No Effect

Only thing that has worked - 

In Preferences > Enhanced Security > Uncheck 'Enable Protected mode at startup'

Got standard warning banners.

Changed - Protected View >to all files

The above is a work around but this issue has somthing to do with "protected mode at start up" 

Over to You Adobe