Blank Signature

[Donald_Green]

Hi there,

When I try to sign a PDF, my stored digital signature isn't added and the signature field remains blank - however, the document audit show's that it has been  signed and dated, etc.

The documents are sent from a separate organisation - could that affect it, or does anyone have any other ideas how I can fix this 

Thanks,

[Amal.]

Hi @Donald_Green 

Hope you are doing well and sorry to hear that.

Is this an issue with a particular PDF file or with all the PDFs? Please try with a different PDF file and check.

What is the workflow/steps you are doing to sign the PDF file? A small video recording of the steps you are doing and the issue you are experiencing would be very helpful.

Also, try to sign the PDF file online via the document cloud as described here https://acrobat.adobe.com/link/tools/?group=group-sign and see if that works for you.

Regards

Amal