Calculations in PDF forms

[judithg326455]

I created a form in PDF and added calculations, and tested it.  When I sent it to client, and they opened it in Acrobat reader, the calculations are finicky.  For example:

Qty x Price = Total.  If client inputs qty then form is fine.  But if they go back, and change qty, the total doesn't get updated.

[gkaiseril]

It would be helpful to have a link to sample form with this issue so we can see all the possible issues with your form.

Did you check the calculation order?

Do you know what device and PDF viewer they are using?

Mobile devices and their apps are very limited in their ability to process form fields.

[judithg326455]

thank you for taking the time to assist me. 

Here is link to drop box:

I'm not sure what field calculation order is?  Can you explain?

Dropbox - J4G_2017_SPRING_ORDER FORM_DIST_1-12-17.pdf

[George_Johnson]

The calculation order is indeed incorrect. To set it using Acrobat DC, first go into form editing mode (Tools > Prepare Form) and then in the right-hand panel select: More > Set Field Calculation Order

You want the totals to be after the quantity fields and the GrandTotal at the very end.

[judithg326455]

Worked great!  Thank you for your help.

[George_Johnson · Accepted solution]

The type of behavior you describe is typical of an incorrect field calculation order. Exactly how you set it depends on which version of Acrobat you're using.