Can my account request e-signatures or not?

[Dane31129661zt5b]

I work for a college, and my work account seems to have all the typical Adobe Pro tools except "request signatures". Meanwhile, my personal account that also uses Pro has the request signature tool. I'll attach some screenshots for proof. What is going on, and how can I request signatures through my work account?

[mariahweyne]

Go to tools, search for Request Signatures and add the short cut

[Dane31129661zt5b]

I've tried that, but it doesn't show up in the main tools menu. See attachment. It does show up in my personal account though.

[mariahweyne]

Reach out to your administrator.  Sign services can be turned off when creating product profiles.

[Meenakshi Negi · Accepted solution]

Hi Dane31129661zt5b,

Thank you for reaching out.

We have checked your account and see that you have Acrobat Pro as part of your organization's End term license agreement. Adobe Sign individual has been removed from the Acrobat Pro in ETLA offers.

 In this case, we suggest you contact your organization's IT administrator to check if they can provide you access to Adobe Sign Enterprise. For more information on this, you may visit here.

Let us know if you have any questions.

Thanks,

Meenakshi

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