Can't digitally sign PDF with DOD certificate since upgrading to Catalina

[Brett99!]

Since updating to MacOS Catalina, I have been unable to digitally sign PDF documents with DOD certificate/signature. Please help. 

[Test Screen Name]

Go back to the older system. Wait until all the apps and plug-ins you want to do are supported in Catalina. Also any DOS drivers or software. You are brave, to upgrade so early.

[Amal.]

Hi Brettb,

Thanks for reaching out. 

++Adding on to Test_Screen_Name

You may alspo refer to the help article - https://helpx.adobe.com/x-productkb/global/fix-macos-64-bit-compatibility-errors.html and see if that answers your query.

Regards

Amal

[Amal.]

Hi There,

We have a new update released today for the version 19.21.20047 compatible with Mac OS Catalina.  You may try updating the application to the latest version. Go to Help > Check for Updates and see if that helps

For more information please use the help link - https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html

Let us know if you need further assistance

Regards

Amal

[Brett99!]

Hi Amal, I updated Adobe Reader but had no success with signing documents with my CAC reader. From what I've heard in the DoD community, it isn't an isolated issue with me only.

[Amal.]

Hi There, 

Thanks for sharing the observation. We are checking this on our end, will share the update soon.

Also, do contact your signature authority once and check if the signature certificates are compatible with Mac OS Catalina.

Regards

Amal

[josephd1917]

Brett, wondering if youve found a solution for this? Im having a similar issue. 

V/r

Joe

[Brett99!]

Hi Joe,

After the most recent update to Catalina (10.15.2), I am now able to sign PDF documents. I think I had to set Adobe as the default reader for pdf documents.

Hope that works for you.

[bhbaney]

I will add: When I click to electronically sign with my certificate, the computer asks me for my Apple ID password. Once I sign in with my password, it opens up the certificate choices for me to select. This must be another security protocol designed by Apple. 

[Amal.]

Hi there, 

We are glad to hear that the issue got fixed.

Feel free to contact us for any further assistance required in the future.

Regards

Amal