Can't download Acrobat Professional DC on Mac

[sui_tongc]

I just purchased Acrobat Pro DC for Mac. Was provided with a download link Via email. When I clicked on it, downloaded and opened the application, I received a message saying 'Download cannot continue. Contact Adobe support. Email redsupport@arvatousa.com'. When I emailed that address, the mail was undeliverable as the address was invalid. Any suggestions on how to overcome this? Thanks

[kglad · Accepted solution]

Downloadable installation files available:

• Suites and Programs:    CC 2017 |  CC 2015.5 | CC 2015 | CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4, CS4 Web Standard | CS3
• Acrobat:  DC, XI, X | X Suite | 9,8 | 9 pro extended exe,9 pro extended 7z  | 9 standard    | 8 standard
• Captivate:  9 | 8 | 7 | 6 | 5.5, 5 | 1
• Cold Fusion:  11, 10 | 9.0.2, 9.0.1, 9.0.0, 8.0.1, 8.0.0, 7.0, 6.1, 6.0, 5.0, 4.0
• Contribute:  CS5 | CS4, CS3 | 3,2
• FrameMaker:  12, 11, 10, 9, 8, 7.2
• Lightroom:    6.8| 5.7.1|  4.4 | 3.6
• Photoshop Elements:  15,14,13,12,11,10,9,8 | 9,8,7 win | 8 mac | 7 mac
• Premiere Elements:  15,14,13,12,11,10,9,8| 9, 8, 7 win | 8 mac | 7 mac

Download and installation help for Adobe links

Download and installation help for Prodesigntools links are listed on most linked pages.  They are critical; especially steps 1, 2 and 3.  If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

[sui_tongc]

Thanks - this solved the issue!

[kglad]

you're welcome.

[Test Screen Name]

From who did you buy Acrobat? In what country? Subscription or permanent license? The email address is a little strange, even suspicious.

Also please copy/paste the URL for download you were given.

[Test Screen Name]

Sorry one more question. Was this a volume license?

[sui_tongc]

A friend bought it for me - it's a permanent license. Will cut and paste the link. But managed to install using one of the links provided by kg.

Thanks!