Can't get Acrobat DC Pro to Install on Mac Catalina; hangs at 9.2%

Report · Oct 13, 2019

I installed Mac Catalina and it won't load my trusty Acrobat Pro. So I upgraded to this new Acrobat DC Pro, and it was supposed to install. Yet every time I try to install it, it hangs at 9.2%. I can never get it past this point. See image.Acrobat hangs at 9.2%

This is very annoying. There is lots of help for older version of Mac Os, but nothing for Catalina for this particular problem. I have briefs to file this week and they have to be in Acrobat. I need to get this installed on my Macbook. I need someone to tell me the secret handshake or magic incantation to make this damned thing work.

Report · Oct 14, 2019

@margueritek wrote: Adobe is just months behind the ball.

A large part of the problem is Apple, not Adobe. Major OS changes are supposed to be released in advance to all software partners and developers, way in advance of the OS's release so that programs can be adjusted.

Apple traditionally waits until the last minute to notify its partners like Adobe.

Apple's Catalina OS was released less than a week ago and I'm surprised Adobe got out an Acrobat fix in such a short time period.

Here's some background info in other posts this week:

Best Practice: Don't let any operating system do an auto-update.

Turn off this feature.

You certainly don't want an OS to be updated while you're working on a critical, deadline-focused project.

View solution in original post

Report · Nov 05, 2019

Hi,

In Order to get to the root cause, could you please run the Log Collector and send us the logs through private message(Visit my profile>Message)

Log COllector: Create and send log files for Creative Cloud

Report · Nov 19, 2019

I'm having the exact same issue. Can't get Adobe Acrobat DC to install past 9.2% on my MacBook Pro after upgrading to Catalina.

Ideas!?!?

Report · Nov 19, 2019

this worked for me

Download Acrobat DC | Enterprise term or VIP license

Report · Dec 02, 2019

This worked for me too! Can't believe it! Why doesn't Adobe just point people to that in the first place?!

Report · Dec 04, 2019

I want to install Acrobat DC but I accidently updated to Catalina with Acrobat Pro X (or X Pro) installed. I've read it must be unsinstalled first, but the two recommended tools have failed to uninstall it:

Adobe Reader and Acrobat Cleaner Tool and Creative Cloud Cleaner Tool. Any ideas? Thanks.

Report · Dec 11, 2019

I had this problem too. Seems lame that Adobe can't get its software in order.

Report · Jan 22, 2020

What is the fix for Perpetual Licenses? Or maybe that's the punchline.

Report · Jan 22, 2020

Old software won't have any new feature added (working in Catalina being the new feature).

Acrobat DC - not perpetual

Acrobat 2017 - free update

Acrobat 2015 - paid upgrade or convert to subscription

Acrobat XI, X, 9 etc. - end of life. Buy new or convert to subscription.

Report · Jan 23, 2020

DC works fine in Catalina. I have multiple users who upgraded to 10.15. The issue is the DC installer hanging in 10.15.

Report · Jan 31, 2020

After almost 4 months still the same problem.... That doesn't sound like an Apple problem!!