Can't install Acrobat DC after trial period expired

[oliverdubai]

Dear Support Team,

Used up the trial period and tried to sign up for monthly payment.

The purchase platform does not take payment from the UAE.

Uninstalled the app and tried to purchase again.

Installation gets stuck at 42% and then end.

Tried several time.

What can be done???

Thanks for your help!

Kind regards

Oliver

[John T Smith]

Locations http://www.adobe.com/content/dam/Adobe/en/products/creativecloud/cc/pdfs/cc-availability-matrix.pdf

-Adobe Resellers http://adobedealreg.force.com/PartnerSearch?lang=en

[Bani Verma]

Moving to Installing, Updating, & Subscribing to Acrobat​

[AnandSri · Accepted solution]

Hi Oliver,

We apologize for the inconvenience caused.

As per the issue description, you are not able to install the Acrobat Pro DC as the installation gets stuck at 42%, Is that correct ?

Please try following troubleshooting steps:

For windows:

* Use Adobe Reader and Acrobat cleaner tool to remove any leftover files of Acrobat from previous installaion.

Link: http://labs.adobe.com/downloads/acrobatcleaner.html

* Reboot the machine, and reinstall Acrobat Pro DC from the link: https://helpx.adobe.com/acrobat/kb/acrobat-downloads.html

* During installation, please choose Start trial, and finish the installation.

* Sign in with your Adobe ID and password to activate the license on the computer.

For Mac:

Step 1:

*Right click on the Finder icon on dock and select "Go-To Folder" option.

*  You will get a text box, type-in below mentioned command and then hit 'Return' key.

/tmp

* It will open tmp folder.

* Delete all contents present inside tmp folder.

Step 2:

Launch Activity Monitor and "Force Quit" all the process related to Adobe like Creative Cloud, CoreSync, AAMupdater, AAMupdater notifier, Adobe Crash demon , Install, Setup  , Safari , SafariNotificationAgent..............etc from Activity monitor.

Step 3:

Navigate  to Applications > Utilities > Adobe Installers.

Open Adobe Installers folder and if present remove any Acrobat application installed.

* Reboot the machine, and reinstall Acrobat Pro DC from the link: https://helpx.adobe.com/acrobat/kb/acrobat-downloads.html

* During installation, please choose Start trial, and finish the installation.

* Sign in with your Adobe ID and password to activate the license on the computer.

If this does not help, please send us a Private message with the following details:

* Adobe ID, Contact number, Best time for Call back, Time Zone.

:: How to send private message : Refer How Do I Send Private Message

Please keep us posted with the results.

Regards,

Anand Sri.