Can’t install Acrobat Pro from CC

[kristian_3897]

My plan states I have the ”Acrobat Pro” version, but the version available in CC is called ”Acrobat”. I have tried uninstalling Acrobat and logging out from CC, and rebooting MacOS.

[kristian_3897]

Is it suppose to state “Acrobat Pro” under the ”About section” or not?

[AnandSri]

Hello @kristian_3897

I hope you are doing well. Thank you for reaching out and for sharing the screenshot.

We checked and verified your Adobe ID (email), which you have used to log in to the community, and see that you have an active license/subscription. Yes, it correctly says Acrobat Pro, and you have the latest version installed. Please ensure that you are logged in to the Acrobat Pro app with your Adobe ID (email).

Please sign out of Acrobat from Menu > Help > Sign out and restart the machine. Then, Launch Acrobat and sign in. To activate the app, you can also refer to this article: https://adobe.ly/4nAZQgA

Let us know how it goes.

Thanks,

Anand Sri.

[kristian_3897]

I followed the suggested steps in the article, but no luck. What’s the next step?

[AnandSri]

@kristian_3897

Please close Acrobat and all other Adobe apps, including the Creative Cloud desktop application. Restart the machine, then use the Acrobat Cleaner tool to remove the currently installed Acrobat. Restart the computer to remove all the traces of the installed app. Then, use the Acrobat direct link to download the Acrobat Pro. Sign in with your Adobe ID (email) to activate the subscription.

Let us know how it goes.

Thanks,

Anand Sri.

[kristian_3897]

I closed all the Adobe applications, logged out from Creative Cloud, restarted the computer, downloaded and ran the “AdobeAcroCleanerTool” from the link provided, and installed Acrobat from the second link provided, and signed in with my Adobe ID. No difference. What else can I try?

[AnandSri · Accepted solution]

Hello @kristian_3897

Thank you for sharing the details. The screenshot is for your Adobe Acrobat subscription. Even if it just says “Acrobat” in the Creative Cloud app, if your plan is for Acrobat Pro (as listed on https://adobe.ly/46kmGDH), it will install the Pro version. If it were Standard or Reader, it would have said that in the screenshot.

Let us know if you are experiencing any difficulties in using the app.

I hope this helps.

Thanks,

Anand Sri.

[kristian_3897]

The app seems to be working for me. But since it’s been a while, it sure would be practical if the naming scheme were consistent throughout Creative Cloud so that I would know what to expect from it.

[AnandSri]

Hello @kristian_3897

Thank you for your feedback. I will share it with the product team. You can also use the Adobe Wish form to raise a feature request with the product team directly.

Regards,

Anand Sri.