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Can't login to Adobe Licensing Site - LWS

New Here ,
Jan 18, 2018 Jan 18, 2018

I get the message "Adobe does not recognize you as an authorized user of this web site". I then went and reset my password and still cannot login.. very frustrating. I just bought another 10 TLP Adobe Acrobat licenses that I can't deploy... The support chat seems to be to busy to help as well. NOT thrilled with Adobe's support options. Sometimes you need to be able call someone. This is for a business not home stuff.

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General troubleshooting
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1 ACCEPTED SOLUTION
Adobe Employee ,
Mar 13, 2018 Mar 13, 2018

Hi Customers,

Please contact our support using this link: Contact Customer Care . Make sure you are logged in using your Adobe ID before contacting support.

Thanks,

Shivam

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Adobe Employee ,
Mar 13, 2018 Mar 13, 2018

Hi Customers,

Please contact our support using this link: Contact Customer Care . Make sure you are logged in using your Adobe ID before contacting support.

Thanks,

Shivam

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New Here ,
Jun 06, 2018 Jun 06, 2018

Hi Shivam,

I had the same problem this morning, I work for Adobe, and i can't access to LWS this morning. I have this message

I really need my access urgently because i use each day LWS. Who can help me? What type of request i have to use?

Thank you for your quick answer

Regards

Mickael

[Moderator: Personal information removed]

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Community Expert ,
Jun 06, 2018 Jun 06, 2018

If you work for Adobe then you should be able to report this internally... There seem to be all kinds of problems with Adobe's website today.

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New Here ,
Jun 06, 2018 Jun 06, 2018

are you working for Adoabe too?

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Community Expert ,
Jun 06, 2018 Jun 06, 2018
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No, I don't.

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