Can't play audio attachmentss

[Thomas5E43]

I have a Macbook Air with Catalina 10.15.6. I have Acrobat Pro DC with all the latest updates. Every time I try to play an audio file attached to a PDF I get the message "Cannot find an appropriate player for the sound."

[arvindy]

Hi there,
Could you please let us know if the issue is regression i.e. it has started occurring recently at your end?

Regards,
Arvind

[Thomas5E43]

No. I have never before tried to attach an audio file to a PDF.

Thanks,

Tom

[arvindy · Accepted solution]

Hi,

Adobe Acrobat and Reader official update (20.013.20064) containing the fix for this issue is now available. This update will be automatically pushed to all existing installations of Acrobat and Reader. You may also manually trigger the update early by opening the application and going to Help > Check for Updates.
More information about this release is here: https://helpx.adobe.com/acrobat/release-note/release-notes-acrobat-reader.html 
Please try it out and let us know your feedback!
Thanks for your patience and support!

Regards,
Arvind