Can't rotate Stamp

Report · Feb 23, 2022

Good morning everyone.

Running Adobe Acrobat Pro DC (Last update 21.0011.20039).

I can't rotate the custom stamps for some reason. The default stamps still seem to work but the cutom stamps don't any more. Everything worked fine a few months back.

When I try to rotate it the image stays horizontal.

Is there a setting I'm missing or is it a bug in the last updates?

I've tried re-creating the stamp and same result. As you can see the default stamp still works.

Any ideas?

Report · Jul 25, 2022

Having the exact same issue - Were you able to resolve?

Report · Jul 25, 2022

Hi there

Hope you are doing well and sorry to hear that.

Is this an issue with a particular custom stamp or with all the stamps? What is the workflow/steps you did to create the . custom stamp? A small video recording of the steps you are doing and the issue you are experiencing will be very helpful

What is the version of the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 22.1.20169 installed. Go to Help > Check for updates and reboot the computer once.

Also, please share the sample PDF file with the custom stamp in question so that we can check it at our end.

Please go through the help page https://helpx.adobe.com/acrobat/using/adding-stamp-pdf.html and see if that works for you.

Regards

Amal

Regards
Amal

Report · Jul 25, 2022

Hi,

We have multiple users using the exact same version of Adobe, and the exact same stamp files. However this is only affecting one user. I have tested the stamps myself on my PC as well and they work fine.

They are being manually added to: C:\Users\<User>\AppData\Roaming\Adobe\Acrobat\DC\Stamps
The same has been done for all other users using these stamps. It was once working for this user too, but all of a sudden it has now stopped.

Report · Jul 27, 2022

Hi there

Please try to create a new test user profile with full admin rights in Win and try using the application there and check.

Regards

Amal

Regards
Amal

Report · Jul 27, 2022

Hi There,

Did that as part of our initial troubleshooting.

- Repaired Adobe

- Uninstalled, Used AcroCleaner, Resarted PC, Reinstalled Adobe

- Checked Resolution/Scaling Settings

- Checked for Adobe Updates, Running Latest

All these options and couldn't solve.

Report · Jul 29, 2022

Hi there

Please try to create a new test user profile with full admin rights in Win and try using the application there and check if its the issue related to the user profile.

Regards

Amal

Regards
Amal

Report · Aug 01, 2022

Hi,

If you missed that part of my previous reply - "Did that as part of our initial troubleshooting." We created a test profile with full admin rights after the reinstall and the issue remained the same.

Report · Aug 02, 2022

Hi there

We are sorry for the confusion and to hear that the issue still exists.

Please collect the Adobe CC logs https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html , Procmon Logs https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/acromonitor.html and share them via the document cloud link as described here https://helpx.adobe.com/document-cloud/help/sharing-pdfs.html so that we can isolate the issue for the fix.

Regards

Amal

[Edited]

Regards
Amal

Report · Aug 02, 2022

Unsure how we can provide crash logs when the application isn't crashing, and is a result of functionality of the program. I can share with you the Stamp Files that are being used. What would be more productive is to setup a remote session where either yourself or another technician remotes into the computer and troubleshoots the issue live.

Report · Aug 03, 2022

Hi there

Sorry for the confusion, please share the Adobe CC logs and procmon logs as described above.

Regards

Amal

Regards
Amal

Report · Oct 14, 2022

I'm having the same issues. Has anyone been able to solve this?