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Can't see a colleague's comments

New Here ,
Dec 05, 2022 Dec 05, 2022

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I have Adobe Acrobat Pro. When I check for updates, it says I have the latest version.

 

It just doesn't seem to work any longer. I cannot read a colleague's comment. I cannot see any editing tools. I cannot add a comment. I have used Acrobat previously without issue.

 

I need some immediate help in order to move forward on a project. The deadline is immediate.

 

The only thing that I changed is that I installed Norton.

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Adobe Employee ,
Dec 06, 2022 Dec 06, 2022

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Hi @Ally27450194qptz 

Hope you are doing well and sorry to hear that

Is this an issue with a particular PDF file or with all the PDFs? Please try with a different PDF file and check. If the file is stored on a shared network/drive please download it to your computer locally and then try again.

What is the version of the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 22.3.20281 (Mac) or 22.3.20282 (Win) installed. Go to Help > Check for updates and reboot the computer once.

Also try to repair the installation from the help menu (Win Only) and see if that works.

Please try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-defau...

You may also try to create a new test user profile with full admin rights in Win or enable the root account in MAC and try using the application there and check.

If it still doesn't work, please remove the application using the Acrobat cleaner tool https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html , reboot the computer once and reinstall the application using the direct link
https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html

 

Regards
Amal

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