Can't see Recent Files on Acrobat Pro home page

[IanIgniteDC]

Recently had to reinstall all Adobe apps on iMac (running Sonoma 14.4.1) and have been using normally for about a week and in Adobe Acrobat Pro (Version 2024.002.20687) I still can't see any recent files other than the "Welcome" PDF.

Have tried deleting preferences.

Am I missing something in Preferences panel?

[JaneKD]

I am having the exact same issue, and can't find anything about it in the current knowledgebase. I found an old thread in which someone replied "it's no big deal" but for my workflow it's a big annoyance. I don't think you're missing anything. I think Adobe broke something with the latest update.

Anyone out there who can give actual advice/a solution?

[Amal.]

Hi there

We are sorry to hear that.

try to repair the installation from the help menu (Win Only) and see if that works.

If it doesn't work, would you mind collecting the Adobe CC logs https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html , Procmon logs (Win Only) https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/acromonitor.html and share them via any cloud storage. Just upload the log file to the cloud and generate the link and share that link with us for further investigation.

Regards
Amal

[IanIgniteDC]

Hi Amal

Don't have the option on Mac to repair the installation. I've collected the Adobe CC logs and they can be downloaded from the link below:

https://www.dropbox.com/scl/fi/2eym8v2p36bq0lo77m7m5/AdobeLogs_20240419_094948_800-mac-GS.zxp?rlkey=...

Regards
Ian

[Meenakshi Negi]

Hi IanIgniteDC,

Thank you for sharing the information.

Please confirm the limit set for "Documents in recent used list" under application Preferences. Go to Menu > Preferences > Documents > Open Settings. Check the screenshot below for reference. 

Also, let us know if the issue started after the recent update. 

Thanks,

Meenakshi

[IanIgniteDC]

Hi Meenakshi

I can confirm my "Documents in recently used list" is set to 100.

Also, yes - the issue has only started to since the most recent update.

Regards

Ian

[Amal.]

Hi there

Thank you for sharing the information and the logs, we have passed them to our engineering team for review.

We will be sharing the update as soon as we get any information.

Thanks for understanding

~Amal

[Daniel_Beringer]

I have the same problem. Have you found any solution?

[IanIgniteDC]

Nope! No solution found or offered by Adobe (yet meanwhile they bump up
their subscription plan costs again!!)



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[JaneKD]

Same here. And the nonprofit rates are ridiculously high. This bug has created a huge crimp in my workflow. I cant believe with all the emplyees Adobe has that no one noticed this fairly prominent issue before the latest update.

[Meenakshi Negi]

Hi All,

We are sorry about the trouble caused.

This issue has been reported and worked on. However, it is taking time. We will check with the team for the latest information and update here.

Thanks,

Meenakshi

[mohammad_FreeUni]

I'm having the same issue.

System: Mac Sonoma 14.6.1

Acrobat PDF Pro, version 2024.002.21005

[Tsiriniaina]

It is now October 2024 (6months after the first report), and the ongoing issue with macOS remains unresolved!

Is Adobe really so focused on pushing users toward Adobe Cloud that only recent files from the cloud are accessible, while local files are not?

What is the solution to this issue?

We are paying a significant amount for our yearly subscription, and yet no fix has been provided.

[IanIgniteDC]

Couldn't agree more!!! 6 months is a joke - really hampers my day to day
use of Acrobat yet Adobe cranks up prices yet again!!!