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4

Can't see Recent Files on Acrobat Pro home page

Explorer ,
Apr 16, 2024 Apr 16, 2024

Recently had to reinstall all Adobe apps on iMac (running Sonoma 14.4.1) and have been using normally for about a week and in Adobe Acrobat Pro (Version 2024.002.20687) I still can't see any recent files other than the "Welcome" PDF.

Have tried deleting preferences.

Am I missing something in Preferences panel?

TOPICS
General troubleshooting , Modern Acrobat
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Community Beginner ,
Apr 18, 2024 Apr 18, 2024

I am having the exact same issue, and can't find anything about it in the current knowledgebase. I found an old thread in which someone replied "it's no big deal" but for my workflow it's a big annoyance. I don't think you're missing anything. I think Adobe broke something with the latest update.

 

Anyone out there who can give actual advice/a solution?

—Jane
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Adobe Employee ,
Apr 18, 2024 Apr 18, 2024

Hi there

 

We are sorry to hear that.

 

try to repair the installation from the help menu (Win Only) and see if that works.

 

If it doesn't work, would you mind collecting the Adobe CC logs https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html , Procmon logs (Win Only) https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/acromonitor.html and share them via any cloud storage. Just upload the log file to the cloud and generate the link and share that link with us for further investigation.

 

Regards
Amal

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Explorer ,
Apr 18, 2024 Apr 18, 2024

Hi Amal

 

Don't have the option on Mac to repair the installation. I've collected the Adobe CC logs and they can be downloaded from the link below:

 

https://www.dropbox.com/scl/fi/2eym8v2p36bq0lo77m7m5/AdobeLogs_20240419_094948_800-mac-GS.zxp?rlkey=...

Regards
Ian

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Adobe Employee ,
Apr 19, 2024 Apr 19, 2024

Hi IanIgniteDC,

 

Thank you for sharing the information.

Please confirm the limit set for "Documents in recent used list" under application Preferences. Go to Menu > Preferences > Documents > Open Settings. Check the screenshot below for reference. 

 

 

MeenakshiNegi_0-1713530477081.png

 

Also, let us know if the issue started after the recent update. 

 

Thanks,

Meenakshi

 

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Explorer ,
Apr 19, 2024 Apr 19, 2024

Hi Meenakshi

 

I can confirm my "Documents in recently used list" is set to 100.

 

Also, yes - the issue has only started to since the most recent update.

 

Regards

Ian

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Adobe Employee ,
Apr 22, 2024 Apr 22, 2024

Hi there

 

Thank you for sharing the information and the logs, we have passed them to our engineering team for review.

 

We will be sharing the update as soon as we get any information.

 

Thanks for understanding

 

~Amal

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New Here ,
Sep 11, 2024 Sep 11, 2024

I have the same problem. Have you found any solution?

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Explorer ,
Sep 11, 2024 Sep 11, 2024
Nope! No solution found or offered by Adobe (yet meanwhile they bump up
their subscription plan costs again!!)



<>
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Community Beginner ,
Sep 11, 2024 Sep 11, 2024

Same here. And the nonprofit rates are ridiculously high. This bug has created a huge crimp in my workflow. I cant believe with all the emplyees Adobe has that no one noticed this fairly prominent issue before the latest update.

—Jane
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Adobe Employee ,
Sep 12, 2024 Sep 12, 2024

Hi All,

 

We are sorry about the trouble caused.

This issue has been reported and worked on. However, it is taking time. We will check with the team for the latest information and update here.

 

Thanks,

Meenakshi

 

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New Here ,
Sep 19, 2024 Sep 19, 2024

I'm having the same issue.

System: Mac Sonoma 14.6.1

Acrobat PDF Pro, version 2024.002.21005

 

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New Here ,
Oct 03, 2024 Oct 03, 2024

It is now October 2024 (6months after the first report), and the ongoing issue with macOS remains unresolved!

Is Adobe really so focused on pushing users toward Adobe Cloud that only recent files from the cloud are accessible, while local files are not?

 

What is the solution to this issue?

We are paying a significant amount for our yearly subscription, and yet no fix has been provided.

 

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Explorer ,
Oct 03, 2024 Oct 03, 2024
Couldn't agree more!!! 6 months is a joke - really hampers my day to day
use of Acrobat yet Adobe cranks up prices yet again!!!
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New Here ,
Oct 22, 2024 Oct 22, 2024

I'm having the same issue. Any updates @Meenakshi Negi ?

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Adobe Employee ,
Oct 28, 2024 Oct 28, 2024

Hi All,

 

This has been worked upon and should be available with the next planned update.

I will keep the thread posted as soon as its live.

 

Thanks for your patience.

 

Ayush Jain

Acrobat Team

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Community Expert ,
Oct 28, 2024 Oct 28, 2024

Thanks @Ayush__Jain !

The missing PDF in Recent section and the inability to Starred a PDF from OneDrive is now fixed in the latest release of Pro and Reader number: 2024.004.20219

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Community Beginner ,
Oct 31, 2024 Oct 31, 2024
LATEST
  • This feature is now working for me with both local and Dropbox files. Thank you for making this a priority and addressing it!
—Jane
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