Hi brandon_3244,   Thank you for reaching out.   Please refer to the information in the following help document: https://adobe.ly/3DViy1s.  We have checked that you are using the Adobe Sign Enterprise plan. If you have an integration-related question, the experts can best answer it. Please contact our Adobe Sign Enterprise support team for the correct information. You may contact them using the steps in the following help document: https://adobe.ly/42hLiuz. Refer to the following help document for more information on Acrobat Sign Integration: https://adobe.ly/423SJEe.     Thanks, Meenakshi ... View more

Hi Ourspot Outdoors,    Thank you for reaching out.   We checked your account and see that you have an Acrobat Sign individual plan. The option that you are looking for is available in the Acrobat Sign Enterprise plan. For more information, refer to the following help document: https://adobe.ly/4l7HzY4.  Check the screenshot below for reference:     It is not possible to make any changes via JavaScript in Acrobat Sign.    Let us know if you have any questions.   Thanks, Meenakshi   ... View more

Hi mukul_5594,   Thank you for reaching out.   We checked your account with the email address used here in the community. There is no active account listed under that email address.  We have checked your account with the email address you used to sign in on the community page. It shows that you have a free account.   If you have an Acrobat Sign Enterprise account with an alternate email address and have an integration-related question, the experts can best answer it. Please contact our Adobe Sign Enterprise support team for the correct information. You may contact them using the steps in the following help document: https://adobe.ly/3XyMU0p.   If you have a developer account, you may contact the pre-sales team. They will be able to provide you the pre-sales technical assistance and share the correct information. Please refer to the following link to contact them: https://adobe.ly/4iDKxBL. You may use the Contact Us button for Adobe Sign Solutions under the team tab.   For information on Acrobat Sign Integration refer to the following help document: https://adobe.ly/3XssiHa.     Thanks, Meenakshi   ... View more

Hi Jessica354830939zdf,   Thank you for reaching out.   Once you cancel the Acrobat Sign transaction, you must initiate a new transaction to get all the signatures. Once the document is canceled, the signatures are not validated.    You might try replacing the respective signer if any recipient cannot sign the document. Please refer to the information in the following help document: https://adobe.ly/3FHzJUQ. Check if that workflow helps.    Let us know if you are referring to a different scenario.   Thanks, Meenakshi   ... View more

Hi caring_Aura1584,   Thank you for reaching out.   We need to check the account entitlement as you get the error message. Could you please share the Adobe ID (email address) used for the account in the private message? It will help us check the account details and determine what might be causing this behavior. You may send a private message using the envelope icon at the top right corner of this community page.   Let us know if you have any questions.    Thanks, Meenakshi       ... View more

Hi jiteshone,   Thank you for reaching out.   We checked that you have an Acrobat Sign individual plan. The integration feature is available with the Acrobat Sign Enterprise service plan. For more information on integration, refer to the following help document: https://adobe.ly/4hS8rZh.  To know more about the Acrobat Sign plans available, you may refer to the information on the following page: https://adobe.ly/3DPJ0cQ.   Let us know if you have any questions.   Thanks, Meenakshi ... View more

Hi Brian - Blue Earth County,   Thank you for reaching out.   In Acrobat Sign, you can share the user's account to view all the agreements. For more information, refer to the information in the following help document: https://adobe.ly/4hKLoze.   We have checked that you are using the Adobe Sign Enterprise plan. You may contact them using the steps in the following help document: https://adobe.ly/4j3ky6G.   Let us know how it goes.   Thanks, Meenakshi ... View more

Hi sreejesh_5190,   Thank you for reaching out.   The attachment size cannot be restricted when sending a document for signature. For more information, refer to the following help document: https://adobe.ly/4c2XQtf.   We have checked that you are using the developer account. With the developer account, you may also contact the pre-sales team. They will be able to provide you the pre-sales technical assistance and share the correct information. Please refer to the following link to contact them: https://adobe.ly/4c8EcvR. You may use the Contact Us button for Adobe Sign Solutions under the team tab.   Let us know if you have any questions.   Thanks, Meenakshi ... View more

Hi titk�rs�g_5751,   Thank you for reaching out.   If the email address was changed for the Adobe account, you can get the invoice downloaded or emailed to your email account from the Adobe account. Please refer to the information on the following help document:  https://adobe.ly/4izSxnw.   In case you experience any issues, please share both the old and new email addresses used for the account in the private message. You may send a private message using the envelope icon at the top right corner of this community page.   Let us know if you need any help.   Thanks, Meenakshi   ... View more

Hi sgp_4149,   Thank you for reaching out.   The attachments are attached at the end of the signed agreement after the signature process is complete. There are no other options for receiving the attached document. For more information on the file attachment field, refer to the following help document: https://adobe.ly/4iUkg1X. To learn more about the web form, check the following help document: https://adobe.ly/4iT6NYc.    You may share your suggestion with the team on this via the following page: https://adobe.ly/41RpnsV.    Let us know if you have any questions.     Thanks, Meenakshi ... View more

Hi All,   Thank you for your patience.   Please try updating the application to the latest optional update version. In Acrobat, go to Help > Check for updates. After updating the application, try rebooting the machine. Then, check if you can view the PDFs without any issues.   For more information on the latest optional update, refer to the following page: https://adobe.ly/4iwHevU.    Let us know how it goes.   Thanks, Meenakshi ... View more

Hi Olivia38773267dk7y,   Thank you for reaching out, and sorry about the delay in response.   We have checked the account, it appears to be active and working fine. Let us know if you still need any help.   Thanks, Meenakshi ... View more

Hi All,   Thank you for your patience.   Please try updating the application to the latest optional update version. In Acrobat, go to Help > Check for updates. After updating the application, try rebooting the machine. Then, check if you can view the PDFs without any issues.   For more information on the latest optional update, refer to the following page: https://helpx.adobe.com/acrobat/release-note/release-notes-acrobat-reader.html.    Let us know how it goes.   Thanks, Meenakshi     ... View more

Hi marcus_0773 ,   Sorry about the delay in response.   If you are still experiencing the same behavior, please share the screen recording of your steps to activate the application. Also, please share the Adobe ID (email address) you used in the private message. You may send a private message using the envelope icon at the top right corner of this community page.   Let us know if the issue has been resolved.   Thanks, Meenakshi ... View more

  Hi jmt111,   Thank you for the information. As the "text box" mentioned in the original post, I shared the information accordingly. Thank you for updating the thread with steps that helped you add text to the form. It will help other users who may experience the same confusion.   Let us know if we can be of any help.   Thanks, Meenakshi     ... View more

Hi keithm16230341,   Thank you for the information and for updating the thread. As you have already received the information, let us know if we can be of any further help.   Thanks, Meenakshi ... View more

Hi hoffa87,   Thank you for the information.   Could you please let us know the language you use for the browser and on the desktop? Are you using the Acrobat application in English? When you create the document to send for signature, which language is used for both platforms? If you can share a small video for both platforms, it would be helpful to share it with the team for further investigation of this behavior.  Would you mind sharing the email address used for the service in a private message? It will help us check your account settings. You may send a private message using the envelope icon at the top right corner of this community page.   Thanks, Meenakshi ... View more

Hi wojtek_4426,   Thank you for the information.   Could you please share the screen recording of the complete process? We will share it with the team for further investigation. Also, share the Adobe account or email address you are using for the account in the private message. You may send a private message using the envelope icon at the top right corner of this community page.   Thanks, Meenakshi ... View more

Hi J.P.P.359213172r4u,   Thank you for reaching out.   Please try clearing the cache and cookies for the browser once. See if that helps.   As mentioned, the PDF appears the same when refreshing. Does that mean the PDF is always kept open on the browser? What happens when you close the PDF and then reopen it? Please share the screen recording to show the issue occurring on your end. Share the version details so we can replicate the behavior. We will get this behavior investigated.   Thanks, Meenakshi ... View more

Hi Dave22384896ez5w,   Thank you for reaching out.   Please share your suggestions about the feature via the following page: https://adobe.ly/4hov9rH.    As the application crashes, please try the troubleshooting steps suggested in the following help document: https://adobe.ly/4ihF3g5. If that does not help, please share the crash logs with the Acrobat Diagnostics tool: https://adobe.ly/4hnjglN.   Let us know how it goes.    Thanks, Meenakshi ... View more

Hi sreejesh_5190,   Thank you for reaching out.   Under Account> Account settings> Signature Preferences, you may unmark the box for "Verify signer's email address." For more information, refer to the following help document: https://adobe.ly/4imOWcq.  Check the screenshot below for reference:       Let us know how it goes.   Thanks, Meenakshi   ... View more

Hi Lenemus24,   Thank you for reaching out.   Please use the steps suggested in the following help document: https://adobe.ly/4iFwGL6. Hope this helps.   Thanks, Meenakshi ... View more

Hi G_Rocha9626,   Thank you for reaching out.   Please share more information on how the PDF is shared. How is the PDF included in the email?  It would be helpful if you could share the screenshot of the pop-up and screen recording of how the PDF opens.    Thanks, Meenakshi   ... View more

Hi Edialeda,   Thank you for reaching out.   Please let us know if you have purchased the Creative Cloud all-app subscription. Please confirm if you are using the same email address for the Adobe account that is used here in the community. We will check the account details and share more information.   Thanks, Meenakshi ... View more

Hi leo.r,   Thank you for reaching out.   As mentioned above, the document is locked after it is signed. Please let us know how you are signing the document. Are you using the digital signature or the Fill & Sign tool? Just need more information to understand the workflow that does not work for you. We will share the feedback with the team.    Thanks, Meenakshi ... View more

Hi Darby Creek0101,   Thank you for reaching out.   Please let us know how you are trying to access the Word document from the Acrobat application. Share the screenshot of the error message you receive. Share the Acrobat and OS version numbers on the machine.   Thanks, Meenakshi     ... View more

Hi Lena27020170w3wy,   Thank you for reaching out.   As mentioned, the workflow used to work before. Could you please share the screen recording of the workflow you used? Share a screenshot of the error message you received. The file that you are trying to edit is saved locally.   When you save the file, you will have the option to create a new file name. You can also try changing the location using the same file name. It should save the file without any issues. Please refer to the information in the following help document: https://adobe.ly/4iF0MON.    Let us know how it goes.   Thanks, Meenakshi ... View more

Hi wonderful_impression2206,   Thank you for reaching out.   You can select the option from the floating toolbar and keep it pinned for continuous use. Please refer to the information in the following help document: https://adobe.ly/43U4GPp.   As mentioned, you do not see the option in the right-click menu. Could you please share a screenshot of the options you get? Also, share the Acrobat and OS version number.    Thanks, Meenakshi ... View more

Hi mullahraheil,   Thank you for reaching out.   If a document is deleted from the Adobe Cloud, it cannot be recovered now. Once the document is deleted, it is removed from the server. Please check if you have saved a copy of the document locally or in another location. For more information on Acrobat Online, refer to the following help document: https://adobe.ly/3FEYjpl.    Thanks, Meenakshi  ... View more