Hi nptc_friend20251222,   Thank you for the information. We will update you as soon as we have more information on this.   Thanks, Meenakshi ... View more

Hi Yoan_Guillot9867,   Thank you for sharing the link again. Sorry for the delay in response, as I was on leave. It appears that we missed the duration, and the videos have been removed from the link. Could you please share it again in a private message?    Thanks, Meenakshi ... View more

Hi jason_6763,   Thank you for the information.  If it is working fine, it might be a temporary glitch. Please do complete your testing. Let us know if the issue occurs again.   Thanks, Meenakshi     ... View more

Hi jason_6763,   Thank you for reaching out, and sorry about the trouble caused.   If the issue occurs only with the Excel files, could you please confirm when the issue started? Please share a sample Excel file with us so we can review and replicate the behaviour.  We will share more updates once we have the sample file.   Thanks, Meenakshi ... View more

Hi Muddasir38933875l54j,   Thank you for reaching out.   We have checked your account using the email address associated with your sign-in on this community. It indicates that you are using the Acrobat Sign Developer Edition. This is the designed behaviour. Once you have purchased the service, it will be removed.   Let us know if you are referring to something else.   Thanks, Meenakshi   ... View more

Hi Angell EYE,   Thank you for the additional information and the video. We will also have this reviewed.    Thanks, Meenakshi ... View more

Hi neicey_7516,   Thank you for reaching out, and sorry for the trouble caused.   It sounds like your PPT Files are getting inadvertently associated with Adobe apps, even though PowerPoint is your intended default. Please try the following troubleshooting steps:   1. Using File Explorer: - Right-click any .ppt (or .pptx) file → Open with → Choose another app. - Select PowerPoint, check Always use this app to open .ppt(x) files, then click OK.   2. Via Windows Settings: - Go to Settings → Apps → Default apps. - Scroll to Choose defaults by file type, locate .ppt/.pptx, click the current app, and select PowerPoint.   Let us know how it goes.   Thanks, Meenakshi ... View more

Hi Jan-Willem24298577htan,   Please check your spam or trash folder once. I have sent you a private message with the message "You may attach the file link here."  The option is available for others. Please try opening the community in an alternate browser or an incognito window on Chrome.    Thanks, Meenakshi     ... View more

Hi intrepid_Unicorn5040,   Thank you for reaching out, and sorry for the trouble caused.   We have checked your account, and it appears to be active and functioning properly. Please let us know if you are experiencing any issues with the service.   Thanks, Meenakshi ... View more

Hi bela_2431,   Thank you for reaching out, and sorry for the trouble caused.   Please try creating a new digital signature and then check if you can add it to the document. Did you check if the issue occurs with any PDF you try to add a signature to?   We know you have already tried reinstallation. Please try once using the steps suggested below: - Remove the application and run the cleaner tool (https://adobe.ly/4bnLKMP). - Reboot the machine - Install Adobe Acrobat Reader from the following page: https://adobe.ly/49onTKj.   Let us know how it goes.   Thanks, Meenakshi ... View more

Hi carolin_6735,   Thank you for reaching out, and sorry for the trouble caused.   Please try the troubleshooting steps suggested in the following help document: https://adobe.ly/4qGZAOD. Check if that helps.   Please let us know if the issue persists.   Thanks, Meenakshi ... View more

Hi Dotan33931313ei7r,   Thank you for reaching out.   In Acrobat Pro, you need to be logged in to open the PDFs. If you are not logged in, the application will not work. You can open the PDFs in Reader without logging in, as it is a free version. If you are referring to something else, please provide more information so we can better understand your issue.   Let us know if you have any questions.   Thanks, Meenakshi ... View more

Hi isaach78749865,   Thank you for reaching out, and sorry for the trouble caused.   Please let us know when you started receiving this message. Did you purchase the service recently? More information would be helpful.   Thanks, Meenakshi ... View more

Hi Eccentric_Sunbeam7769,   Thank you for reaching out, and sorry for the trouble caused.   Please confirm if the issue occurs while converting PDFs to images or editing PDFs. Could you please share a small video showing what happens when you try to use the tools?   Ensure that you are using the latest version of the application. You may refer to the following help document to check the latest updates available: https://adobe.ly/4qL5s9S.  We know you have already tried uninstallation. Try reinstalling the application once using the steps suggested below: -Remove the application and run the cleaner tool (https://adobe.ly/4qBwfFq). -Reboot the machine -Install Adobe Acrobat from the following page: https://adobe.ly/4srjb7c.   Let us know how it goes.   Thanks, Meenakshi         ... View more

Hi shan-95605309,   I appreciate your patience, and sorry for the delay in response due to the holidays. We've shared the information with the team for further investigation and will let you know if we need more information.   Thanks, Meenakshi ... View more

Hi jasper_5822,   Thank you for reaching out.    To change the ticket numbers in PDF, you can use the Edit PDF tool in Acrobat. Please refer to the steps suggested in the following help document to edit text: https://adobe.ly/4qtegl7. Feel free to let us know if you need any help.   Thanks, Meenakshi ... View more

Hi nptc_friend20251222,   Thank you for sharing the video. I apologise for the delay in my response, which was due to the holidays. Please confirm the Acrobat Reader and OS version number on the machine. We are getting this behaviour checked.    Thanks, Meenakshi ... View more

Hi olga_1058,   We are sorry to hear that you are experiencing printing issues.   Please try the troubleshooting steps suggested in the following help document: https://adobe.ly/49jFB1v.  Also, try printing as an image: https://adobe.ly/3LrNeLk.  Let us know how it goes.   Thanks, Meenakshi ... View more

Hi larryh35149998,   Thank you for reaching out.   As per your description, you can try the form field template feature in Acrobat Sign. Field Templates are reusable layers of fields that can be applied to any document. Templates are ideal if you have one field layout that works for multiple documents or a document that can be sent several different ways. For more information, refer to the following help document: https://adobe.ly/4aG78N3.    Thanks, Meenakshi ... View more

Hi jay_8598,   Thank you for reaching out, and sorry for the trouble caused.   We are getting this issue checked. Could you please share more information as asked below: - Are you experiencing this issue after the Windows update? - Please share the link to the community discussion you are referring to here. - Share the Acrobat Reader version number currently installed. - Please try collecting logs using the steps suggested here: https://adobe.ly/4q6fjqP.  - Try opening Reader directly by clicking on the application icon and see if you receive the same screen.  More information would be helpful for further investigation.   Thanks, Meenakshi         ... View more

Hi defaultgjd4tj8eqqhw,     Thank you for reaching out, and I apologise for the trouble caused by this issue.   As mentioned above, the issue occurs when reviewing and adding a signature. Please share the following information with us so we can further investigate this behaviour:   - Do you open these documents from a particular location? - Can you share one sample document so we can replicate the issue? - Could you share the step-by-step workflow you use or a small video showing all the steps used? - Share the Acrobat and OS version numbers on the machines.   We would be checking the workflow and sharing more information with you.   Thanks, Meenakshi         ... View more

Hi saima_0753,   Thank you for reaching out.   We have checked that you are using the Adobe Sign Enterprise plan. If you have an integration-related question, our experts can provide the best answer. Please contact our Adobe Sign Enterprise support team for the correct information. You can contact them by following the steps outlined in the help document at https://adobe.ly/4jpLSgE. Refer to the following help document for more information on Acrobat Sign Integration: https://adobe.ly/45xeezR.   Thanks, Meenakshi ... View more

Hi Angell EYE,   Thank you for sharing the information, and sorry about the delay in response due to the holidays.   Please allow us some time to review and verify this workflow. We will get back with more information on this.  We appreciate your patience.   Thanks, Meenakshi   ... View more

Hi joachim_9783,   Thank you for reaching out.   Adding to the suggestion provided above.   Please refer to the steps suggested in the following help document: https://adobe.ly/4q0KoMx. Let us know if you need any help.   Thanks, Meenakshi ... View more

Hi Jenna_L,   Sorry for the delay in response.   If you are still experiencing the issue, please refer to the troubleshooting suggestion provided in the following help document: https://adobe.ly/4pgCKfZ.    Let us know if you need any help.   Thanks, Meenakshi ... View more

Hi takka,   We are sorry for the delay in response.   Please ensure that you are using the latest version of the application. In Acrobat, go to Menu > Help > Check for updates. For more information on recent updates, refer to the following help page: https://adobe.ly/3MROVCh.   If the issue continues, please collect the logs using the diagnostic tool and share the log ID with us.   Let us know if you need any help.   Thanks, Meenakshi   ... View more

Hi default9xoogmm0nj9h,   We are sorry for the delay in response.   If you continue to experience this issue, please ensure you are using the latest version of the application. For more information on the latest updates, refer to the following help document: https://adobe.ly/4qdZ1MN.    Please share a small video showing what happens on your end. Also, please share the Acrobat version number and the OS version number. We will get it checked.   Feel free to let us know if you need any help.   Thanks, Meenakshi ... View more

Hi christophem45831419,   We are sorry for the delay in response.   Please let us know if you are still experiencing an issue. Ensure that you have updated the application to the latest version. In Acrobat, go to Menu > Help > Check for updates.  If the issue persists, please share a brief video showing the issue. Share the Acrobat and OS version in use.   Please let us know if you need any assistance.   Thanks, Meenakshi   ... View more

Hi mason_0964,   We are sorry for the delay in response.   If you are still experiencing the issue, please try the troubleshooting steps suggested here: https://adobe.ly/495MJ1u.  Please collect the crash logs using the steps outlined here: https://adobe.ly/49s9IFc if the issue persists. You can upload the logs to Cloud storage and share the link to the file with us.   Let us know how it goes.   Thanks, Meenakshi ... View more

Hi Jason37755552r4p2,   We are sorry for the delay in response.   Please let us know if you are still experiencing the same behaviour. If yes, could you please share a small video showing what happens? We will get it checked.   Let us know if you need any help.   Thanks, Meenakshi    ... View more