Hi jozef_7071,   Thank you for reaching out.   We have checked your account using the email address used here in the community. There is no active subscription under this email. Please let us know if you are using an alternate email address. If yes, share the email address in the private message. You may send a private message using the envelope icon at the top right corner of this community page.   Thanks, Meenakshi ... View more

Hi ifemoj,   Thank you for reaching out.     You do not get access to all the features of Acrobat Online. Some features are only available on the desktop application. For more information, refer to the following help document: https://adobe.ly/3FH9sWr. The Acrobat PDF pack allows you to create PDFs from other file formats. However, Acrobat Online offers limited features for editing PDFs.    Let us know if you have any questions.   Thanks, Meenakshi ... View more

Hi Catlin36,   Thank you for reaching out.   You can remove the white space using the Crop page tool in Acrobat. In Acrobat Go to Edit > Crop pages. Please refer to the information in the following help document: https://adobe.ly/4iGuAuw.    Let us know how it goes.   Thanks, Meenakshi ... View more

Hi timothy_7939,   Thank you for reaching out.   Please let us know if the issue occurs every time you try to create the PDF file from the HTML file. Did you experience this behavior with this particular file or with all now? Share the Acrobat and OS version number used on the machine. We will try to replicate the behavior in the same environment.    Thanks, Meenakshi ... View more

Hi frankt50695383,   Thank you for reaching out.   As we understand, the issue occurs only on Acrobat Pro in Windows 10. We have not heard of the problem before. However, we can check with the team to get this behavior checked. For that, we would need more information.    Could you please share the error message that appears? Also, is it a personal machine or a work machine? Did you create the file? Please share a sample PDF on which the issue occurs. We will try to replicate the behavior on our end. Share the Acrobat version number on the machine.   In the meantime, try repairing the application installation and check for updates. In Acrobat, go to Menu > Help. Check if that helps.   Thanks, Meenakshi     ... View more

Hi Neha35394704x6tq,   Thank you for reaching out.   Please refer to the information in the following help document related to Webhooks: https://adobe.ly/41Sr1KC and https://adobe.ly/41RQqUG. Check if this helps.    We have checked that you are using the Acrobat Sign Developer service, so we are moving this thread to the Acrobat Sign Developer board for visibility. If you have an integration-related question, the experts can best answer it. With the developer account, you may also contact the pre-sales team. They will be able to provide you the pre-sales technical assistance and share the correct information. Please refer to the following link to contact them: https://adobe.ly/3DCquVf. You may use the Contact Us button for Adobe Sign Solutions under the team tab.   Thanks, Meenakshi ... View more

Hi Neha35394704x6tq,   Thank you for reaching out.   Please refer to the information in the following help document related to Webhooks: https://adobe.ly/41Sr1KC and https://adobe.ly/41RQqUG. Check if this helps.    We have checked that you are using the Acrobat Sign Developer service, so we are moving this thread to the Acrobat Sign Developer board for visibility. If you have an integration-related question, the experts can best answer it. With the developer account, you may also contact the pre-sales team. They will be able to provide you the pre-sales technical assistance and share the correct information. Please refer to the following link to contact them: https://adobe.ly/3DCquVf. You may use the Contact Us button for Adobe Sign Solutions under the team tab.   Thanks, Meenakshi ... View more

Hi Nick37658038ny2x,   Sorry about the delay in response.   The issue might have been resolved now. However, if this is still an existing behavior, we would require more information for further investigation.  Let us know if the issue has been resolved.   Thanks, Meenakshi ... View more

Hi RCR Yachts22172793h7is ,   Thank you for reaching out, and sorry about the delay in response.   Please share more information on what conditions were added to the form fields and how they are not working. If you can share some screenshots or screen recordings for a better understanding, that will be helpful for further investigation.   Let us know if the issue has been resolved.   Thanks, Meenakshi ... View more

Hi alex_2174,   Sorry about the delay in response.   Yes, you can make changes according to your requirements from the Account settings. Please refer to the steps suggested in the previous message above.    Let us know if you need any help.   Thanks, Meenakshi ... View more

Hi defaultalvwb0197g4c,   Thank you for reaching out.   Please try the steps suggested in the following help document to adjust the margin: https://adobe.ly/422VIOz.    Let us know how it goes.   Thanks, Meenakshi ... View more

Hi Tannv_Hanoi,   Thank you for reaching out.   We have checked that you are using the Acrobat Sign Developer service, so we are moving this thread to the Acrobat Sign Developer board for visibility. As you have a question related to integration, the experts can best answer it. With the developer account, you may also contact the pre-sales team. They will be able to provide you the pre-sales technical assistance and share the correct information.  Please refer to the following link to contact them: https://adobe.ly/41M5K5l. You may use the Contact Us button for Adobe Sign Solutions under the team tab.   For more information on Power Automate integration, refer to the following help document: https://adobe.ly/3FpfZFf.    Thanks, Meenakshi ... View more

Hi alfreda_5664,   Thank you for reaching out.   If you are using the Acrobat Sign on the web, please try clearing the browser's cache and cookies. You can also use an alternate browser or a New incognito window on Chrome. Check if that helps.   Let us know if you are referring to something else or if the issue still occurs.   Thanks, Meenakshi   ... View more

Hi knowledgeable_coder3211,   Sorry about the delay in response.   We see that you have an Acrobat premium subscription that only works for mobile applications. However, you may use the credentials to sign in to a free version of a desktop application. You can use the Acrobat Reader application to view those PDFs in a desktop application. Please ensure that you have not installed the Acrobat version. If it is installed, use the following steps: -Remove the application and run the cleaner tool (https://adobe.ly/3R4LQ0r). -Reboot the machine. -Install Adobe Acrobat Reader from the following page: https://adobe.ly/4kOLOY6   Then, try to sign in and see if you can view the PDFs.   Thanks, Meenakshi ... View more

Hi tmodgodfrey,   Thank you for reaching out.   The option to change the message template for the Signed and filed message is available. However, if it is available for your account type, our experts can best answer it.    We have checked that you are using the Adobe Sign Enterprise plan. Please contact our Adobe Sign Enterprise support team for the correct information. You may contact them using the steps in the following help document: https://adobe.ly/41ODK0O. Refer to the following help document for more information on customizing email templates in Acrobat Sign: https://adobe.ly/41Pe2JE.      Thanks, Meenakshi ... View more

Hi sweets_8420,   Thank you for reaching out.     Please refer to the information in the following help document: https://adobe.ly/43HnH7I.    We have checked your account with the email address you used to sign in on the community page. It shows that you were using the Acrobat Sign trial account.   If you have an Acrobat Sign Enterprise account with an alternate email address and have an integration-related question, the experts can best answer it. Please contact our Adobe Sign Enterprise support team for the correct information. You may contact them using the steps in the following help document: https://adobe.ly/43F5Myn.   For information on Acrobat Sign Integration, refer to the following help document: https://adobe.ly/4hukE5Y.   Thanks, Meenakshi ... View more

Hi Tchak,   Thank you for reaching out.   We have checked your account with the email address you used to sign in on the Community page. It shows as a free account. Please let us know if you are using any alternate account. Share the email address in the private message. You may send a private message using the envelope icon at the top right corner of this community page.   Let us know if the issue still occurs.   Thanks, Meenakshi ... View more

Hi eduard_8583,   Thank you for reaching out.   Please let us know how the name of the PDF changes. Share a screenshot for the reference. When you send the document for signature, you get the option to change the file name. You can make changes to the file name there.          Let us know how it goes.   Thanks, Meenakshi ... View more

Hi Marvelous_dynamism3878,   Thank you for reaching out.   Please try validating the signature. The error appears when the signature is not added to the trusted list. Refer to the information provided in the following help document: https://adobe.ly/3FiStKa.    Let us know if the issue still occurs.   Thanks, Meenakshi ... View more

Hi victoria_7605,   Thank you for reaching out.   Please confirm if you are using the same email address for the Acrobat Sign, which is used here in the community. We checked the account with that email address, and it shows inactive. If another organization had previously used the account, they might have made it inactive.    If you are referring to the alternate account, please share the email address in a private message. You may send a private message using the envelope icon at the top right corner of this community page.   Thanks, Meenakshi ... View more

Hi Kris5EEB,   Thank you for reaching out.   When creating a template, please use the "Clone and link fields" option. When you add a form field, right-click on it and select the Clone and Link field option. Also, mark the field required if it needs to be filled. We have tested the feature on our end, and it works fine.         Let us know if you still experience the same behavior.   Thanks, Meenakshi ... View more

Hi carmenv25180423,   Thank you for reaching out.   Please share the screenshot of the error message you receive when converting PDF to another format file. Ensure that you are using the correct email address and password to sign in to the account. Share the PDF size you are using for conversion. More information would be helpful. For more information on Adobe Acrobat Export PDF, refer to the information in the following help document: https://adobe.ly/4iipoNm.   Thanks, Meenakshi ... View more