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Getting a blank popup when requesting signatures in Acrobat Pro

Forum|Forum|4 years ago
March 29, 2021
13 replies
31605 views

Hi All,

When I hit request signatures, the popup where you enter recipients is blank. I have used this may times before and never had this issue. I have signed out, restarted the laptop ans signed back in twice, still the same issue. Screenshot below.

Thanks for your help.

Correct answer Shane_au

Hi Shane,

You can download the latest Acrobat installer from this link : https://helpx.adobe.com/in/acrobat/kb/acrobat-dc-downloads.html . Do let us know in case you face the blank popup screen post re-installation.

Regards,
Sandeep Grover

The issue was th most recent windows update that cam through about 16/9/21. I am unable to return to previous setpoint on my laptop because I use onedrive and this interferes with the set point for windows, so I had to wipe my laptop and reinstall windows and all apps. Now everything works fine. This also hapened to me last year after a windows patch and I had to do the same thing.

Tchak

Participant

Same issue in 2025.
Adobe is a crook company, no doubdts.

Meenakshi Negi

Community Manager

Hi Tchak,

Thank you for reaching out.

We have checked your account with the email address you used to sign in on the Community page. It shows as a free account.

Please let us know if you are using any alternate account. Share the email address in the private message. You may send a private message using the envelope icon at the top right corner of this community page.

Let us know if the issue still occurs.

Thanks,

Meenakshi

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Matthew28388815m9gl

Participant

I am also having this problem, but I am on a Mac. My OS is macOS 12.5.1 and my version of Adobe Acrobat is 2002.001.2-0085. I see that most of the solutions in this thread are to simply update Acrobat, but when I go go "check updates" it says I am up to date. When I click either "sign yourself" or "request signature" I get a blank white popup and Acrobat becomes unresponsive (I have to "force quit" to get out of Acrobat). I also got a similar blank white popup when I clicked "Save As" but was able to fix that by changing a preference to not "show online storage when opening files".

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Dawn22672372s9hx

Participant

I've been dealing with this issue since late 2021 and this year. I don't really want to play around in the registry without an expert on the line. However, today, I did try to add initials and it let me use the file that I use for my signature. So I 'signed' my document with my initials file. Maybe this will work for your situation.

I do hope Adobe comes out with an update that will have this feature restored with the Windows os.

AmbooS

Adobe Employee

Hi,

Sorry to hear about the issue you are facing with Acrobat. We had a public release on Jan11' 2022 and you can update to the latest version by Help->Check for updates. This issue should be fixed now.

Also, please try terminating any running AcroCEF/RdrCEF processes from task manager/activity monitor, if they are present, when Acrobat is closed.

Do let us know if you still experience any issues.

Thanks for your patience,

-amboo

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Tsung-Fu5EE1

Participant

I am still having the same issue... And this is true for both Desktop and online version... This is very annoying.... :'(

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Dola20

Participating Frequently

This still comes in an out for me. Some weeks it will be fine, then the next week nothing will appear in various areas.

It's a shame as I do like this option of sending links to documents rather than attachments.

I hope good fixes come along soon that are easy to implement.

D

dianas23491067

Participant

I am having the same issue all of a sudden. I have not installed any windows updates and I have used the request signature option extremely often. For some reason today all I get is a blank screen. How do I fix this?

A

Antulio Lopez

Participant

I fixed mine without the need for re-installation of Windows as follows:

1. Open Adobe DC, select Help from the menu, then "Repair Installation."

2. Repair Windows corrupted files by Running a System File Checker, Typing cmd in the Search box, and clicking on Run as Administrator to open an elevated Command Prompt window. Open When Command Prompt opens, enter the following command and press Enter: sfc /scannow

3. Restart your PC when successfully finished fixing the corrupted files.

I hope this helps.

Antulio

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defaultfb9alca4la7v

Participant

Thank you, just doing the repair installation on Adobe worked for me.

S

Suzanne5D19

Participant

So, I re-loaded Adobe Pro DC and also did the fix to online storage. That made the blank box go away and "request signatures" return except for when I am combining files then trying to request signatures. We routinely want to combine a check request with the support (invoice, receipt, etc.) and then request signatures on the check request. So, I use combine files for that task and then previously "request signatures" but now the blank box is back and I can go no farther.

I appreciate any help and thanks!

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Mary Beth0D4C

Participant

I'm having the same issue with the blank screen box when requesting signatures.

I also have to force quit the program in order to close the program.

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C Alan5C82

Participant

Mary, on a PC, I can hit ESC to avoid force closing the app, but Adobe esign still wont work. Waiting on a fix. Back to physical signing until they fix this 😞

Sent from my mobile device
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Mickey5FE2

Participant

Hi All,

I met a similar issue in Windows 10.

I just bought Adobe Acrobat DC pro, but when tried to do the signature on it, the popup where you can draw signature cannot show up. It only showed a black screen.

But it is working fine on Adobe Acrobat reader DC!

Should I also need to uninstall the windows update to try to fix this issue?

Sunil_Soni

Adobe Employee

Hello Everyone,

Sorry for the inconvenience caused.

Can you please share more about your Acrobat version whether it is Acrobat DC or Reader DC and is it 32 or 64 version of the application ? We will share appropriate private build to check if your issue is getting fixed.

Please do share your email id as well so that we can provide you appropriate access to download private build.

-Regards

Sunil Soni

susoni@adobe.com

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Mickey5FE2

Participant

Hi Sunil,

Thanks for your reply.

My version of Adobe Acrobat DC pro is 21.007.20099. It is 32bits.

My computer could support 64 bits, but I am not sure why we could only download 32bits version from Creative Cloud.

Please kindly send the private build to owenjychen@gmail.com

Thanks for your help.

Best regards,

Owen

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PabloMosca

Participant

same issue with my users. Save As and e-signtures not working. A reboot fixed it.

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C Alan5C82

Participant

I've experience the same issues, both with 'Save As', and when clicking 'Request Signatures' (via E-Sign).

The 'Save As' Blank White Box was easy to fix. Just needed to disable the search for online storage when saving. May be related to our EDR/advanced endpoint security or DNS security filtering services. Details here: https://community.adobe.com/t5/acrobat-discussions/quot-save-as-quot-pop-up-box-does-not-allow-me-to-save-the-document/td-p/7054342

We're still stuck with the 'Request Signatures' Blank White Box. Our Adobe Acrobat DC version is 21.007.20099. Windows 10 Pro v 21H1, OS Build 19043.1288, Feature Pack 120.2212.3920.0. We've uninstalled and reinstalled Adobe Acrobat DC. We've Repaired Adobe Acrobat DC. Happening on multiple workstations.

Would love to test beta patch if it's available