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kimberleyh61857508
Participant
April 13, 2015
Answered

"save as" pop up box does not allow me to save the document.

  • April 13, 2015
  • 61 replies
  • 235517 views

Hello ,

"save as" pop up box does not allow me to save the document. Shows a blank screen. Any idea what would cause this? I just purchased acrobat pro dc.

Thanks!

    Correct answer richil

    Found this solution:

    The default "Save As" dialog in Acrobat DC is different than the dialog that you've had in earlier releases of Acrobat, it also allows you to save to the cloud and previous locations you've saved files to. It is possible that when Acrobat tries to connect to "the cloud", it runs into problems. You may want to try to turn this feature off to see if that brings your save as dialog back: Open up Acrobat's preferences, then go to the "General" category and deselect "Show online storage when saving files":

    Preferences > Show online storage

    61 replies

    N
    ndig
    Participant
    August 17, 2023

    Just some more feedback for Adobe ... I realize you have a business case to make in terms of getting us to use your cloud storage. But to disable local file saving by default to further that case insults the users who have been so loyal to your products. There was a time when Adobe treated its customers better.

      H
      helpful_customers16B8
      Participant
      May 2, 2022

      Despite up to date, and having done the suggest fix, I am still having the issue.

      Please fix Adobe

      lilianel75650769
      lilianel75650769
      Participant
      February 20, 2022

      I still have a problem after trying your fix in Preferences. The dialogue box that comes up when I want to save is: The document could not be saved. A number is out of range. Please help.

       

      D
      DrugDoc
      Participating Frequently
      January 18, 2022

      I know this is an old story but here we are in 2022 and the save as box still comes up with a blank window, unless you get rid of the cloud based option for storage...why has it not been fixed? This is really very POOR and given that the software as subscription model is not cheap, Adobe fix this!!!

      S
      stevenradobe
      Participant
      December 20, 2021

      Just to add my expression of displeasure to this conversation.  I should not have to have looked up why my file suddently would notg save.  I did not set the on-line options.

      D
      defaultcbolkzy69dgi
      Participant
      November 3, 2021

      I just installed the Adobe Acrobat Pro and had the same problem. The fix suggested by richil 6+ years ago worked perfectly. Thanks a million! Why is this still a problem 6 years later??

        H
        Hendue15
        Participant
        September 23, 2021

        That worked, great and thanks. 

        C
        Curtis5D3A
        Participant
        March 18, 2021

        You are my hero. I was very close to smashing my computer lol

        amitd8206440
        amitd8206440
        Participant
        December 9, 2020

        Brilliant! Thanks!

        S
        StephenHorsley
        Inspiring
        December 4, 2019

        You have just saved me months of angst! Why didn't I come here earlier? 
        Gold - Thank you.

          D
          default5pi3yi7do5dp
          Participant
          October 7, 2020

          For what it's worth, this solution fixes another issue. When the 'show online storage' option was checked, 'Save' would constantly bring up the dialogue box in Reader DC, rather than just saving to the updates to the original file location (the default 'Save' behaviour I have been expecting since 1984 or thereabouts). Now that the online storage option is turned off, 'Save' seems to be working as expected.

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