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Participant
April 13, 2015
Answered

"save as" pop up box does not allow me to save the document.

  • April 13, 2015
  • 61 replies
  • 235517 views

Hello ,

"save as" pop up box does not allow me to save the document. Shows a blank screen. Any idea what would cause this? I just purchased acrobat pro dc.

Thanks!

Correct answer richil

Found this solution:

The default "Save As" dialog in Acrobat DC is different than the dialog that you've had in earlier releases of Acrobat, it also allows you to save to the cloud and previous locations you've saved files to. It is possible that when Acrobat tries to connect to "the cloud", it runs into problems. You may want to try to turn this feature off to see if that brings your save as dialog back: Open up Acrobat's preferences, then go to the "General" category and deselect "Show online storage when saving files":

Preferences > Show online storage

61 replies

Participant
September 18, 2019

Thank you. The solution below from richil on 14th May 2015 still works.

Nigel 18.9.19

Participant
May 28, 2019

Thank YOU SO much. This was an easy fix thanks to your insight

nathans86914708
Participant
February 6, 2019

This worked!

Inspiring
August 15, 2018

Here's what the window looks like if anyone wants to know.

The Format drop down menu disappeared after reinstalling on a new computer running High Sierra.

I don't have the items to check off in the General pane of the preferences of Acrobat X1 Pro ver 11 so I still can not fix it.

I might have to reinstall.

BTW, the Format drop down menu DOES show up in the newer Acrobat Pro DC (Build: 18.11.20055.290043). See 2nd image attached below.

Acrobat X1 Pro:

Acrobat Pro DC:

Participating Frequently
August 15, 2018

Brilliant - solution worked a treat, my sincerest thanks

Participant
July 20, 2018

Thank you! Turning off that feature did work... God Bless You!!!

Participant
July 18, 2018

This worked for me

Participant
May 31, 2018

OMG thank you so much Adobe Guru - your instructions worked!!! I have been trying to fix the same issue for almost 6 months. Even called our IT guy and even he couldn't figure it out. On Windows.

Participant
May 21, 2018

I was working in Adobe X 10.1.16 on Mac OS 10.12.6 and 10.13.4 with the same problem using a Mac Mini File Server running OS X 10.8.5 and Mac Server 2.2.0. Users were having to save documents to a 'dummy' location before being able to save to their original location folder. This occurred when making a quick change and save or when they wanted to add a revision to or change the title (R01, R02, etc).

It didn't matter if the original file was on their desktop or on the network drive.

The workaround (which only saved one step) is that you don't have to physically SAVE the document at all. When it asks you where you want to save, you just have to go to a different folder, then go back to the original folder you want to save in. Not sure if it has to be a separate drive altogether or just a different folder on the same drive.

So, if you were on your desktop, and you were getting the error, when you do a Save As or when it asks you to save, you must select 'documents' or 'downloads' first, then go back to desktop to save the document. (If you're using the same name it will ask you to replace, as usual).

I actually have Adobe XI, so I wasn't having the issues until co-workers brought it up who were using Adobe X. I'm dreading the upgrade, to be honest.

Participant
May 16, 2018

It worked for me.