iPad problem with premium subscription

[jozef_7071]

Can you help me solve this problem? I purchased premium through my Apple account. Sometimes when I turn on the app, the app shows that I am a free user. Then I give a premium membership and it says that I have already purchased it and it loads the payment and nothing happens. I use it for my business and it is really getting on my nerves. If it is not solved, I want a refund because it is broken and I cannot issue invoices and I am losing money.

[Meenakshi Negi]

Hi jozef_7071,

Thank you for reaching out.

We have checked your account using the email address used here in the community. There is no active subscription under this email.

Please let us know if you are using an alternate email address. If yes, share the email address in the private message. You may send a private message using the envelope icon at the top right corner of this community page.

Thanks,

Meenakshi

[jozef_7071]

I send you private message

[JR Boulay]

[MOVED TO THE ACROBAT READER MOBILE DISCUSSIONS]