Hi David_Simonsen4890,   Thank you for reaching out, and sorry about the delay in response.   We have checked your account using the email address provided on this community page. The account shows as inactive.  Please reach out to the support team so they can help you with the account activation. You may refer to the steps suggested in the following help document: https://adobe.ly/4oL5DAO.    Let us know if you need help.   Thanks, Meenakshi ... View more

Hi ross_5868,   Thank you for reaching out, and sorry for the trouble caused.   We have checked your account using the email address provided on this community page. The account shows as inactive.  Please reach out to the support team so they can help you with the account activation. You may refer to the steps suggested in the following help document: https://adobe.ly/4oL5DAO.    Let us know if you need help.   Thanks, Meenakshi ... View more

Hi rebecca_2573,   Thank you for reaching out. We are sorry to hear that you are experiencing issues with the form. Please let us know what you mean by "for fields aren't retaining data after submission." Do you mean the information disappears after the form is submitted? It would be helpful if you could share more information.   Please let us know how you sent the form. Did you try Acrobat Sign? If not, please try using the steps suggested here: https://adobe.ly/3X3vyIb.    Let us know if you have any questions.   Thanks, Meenakshi   ... View more

Hi integraworks,   Thank you for reaching out, and sorry about the trouble caused.   Please try the troubleshooting steps suggested in the following help document: https://adobe.ly/47m8RoQ.    Try reinstalling the application using the steps suggested below: -Remove the application and run the cleaner tool (https://adobe.ly/43CYv1k). -Reboot the machine -Install Adobe Acrobat from the following page: https://adobe.ly/4oG2CSm.   If the issue still occurs, please collect logs using the diagnostic tool and share the log ID.    Let us know how it goes.   Thanks, Meenakshi ... View more

Hi Caitlin29561657lrxk,   Thank you for reaching out.    We appreciate your sharing suggestions with us. We suggest that you share your suggestions with the product team using the following page: https://adobe.ly/49t9LB1.    Thanks, Meenakshi ... View more

Hi denisi52606044,   Thank you for reaching out.   As the email box was not available, it might have affected the notification. Please try sending a new document and see if you get the notification. Also, check your notification settings under Admin. Use the steps suggested in the following help document: https://adobe.ly/43IYnxe.    Try the following troubleshooting steps: https://adobe.ly/4oMRRhf.    Let us know how it goes.   Thanks, Menakshi ... View more

Hi Admired_Skyline2464,   We are sorry to hear about your experience with the Acrobat.   As the application lags during PDF editing, please ensure it is updated to the latest version. In Acrobat, go to Menu > Help > Check for updates.   Try the troubleshooting steps suggested in the following help document: https://adobe.ly/3JuPC39. You may also try reinstalling the application using the following steps: -Remove the application and run the cleaner tool (https://adobe.ly/4odfG1H). -Reboot the machine -Install Adobe Acrobat from the following page: https://adobe.ly/4og7H3V;   If the issue still occurs, please collect the logs using the diagnostic tool and share the log ID.    Thanks, Meenakshi     ... View more

Hi swathi_5413,   Thank you for reaching out, and sorry about the trouble caused.   We have checked that you are using the Adobe Sign Enterprise plan. As you get the error message, please get in touch with our Adobe Sign Enterprise support team for the correct information. You may contact them using the steps in the following help document: https://adobe.ly/4ofxMQE.   Feel free to let us know if you need any help.   Thanks, Meenakshi ... View more

Hi C3474287095fm,   Thank you for reaching out and sharing your suggestion.   We appreciate your sharing a suggestion on this. We suggest sharing the same with the product team via the following help page: https://adobe.ly/433cg9k.   Thanks, Meenakshi ... View more

Hi magical_serenade1773,   Thank you for reaching out.   Please refer to the information in the following help document: https://adobe.ly/4nyWjzc. If you have any questions, please contact the Acrobat Sign enterprise support team. They will help you with the correct information.   Thanks, Meenakshi ... View more

Hi erika_6373,   Thank you for reaching out, and sorry about the delay in getting back to you.   You may turn off the feature from the Account settings. Please refer to the information in the following help document: https://adobe.ly/4oiiqem.    Feel free to let us know if you have any questions.   Thanks, Meenakshi     ... View more

Hi corina_1424,   Thank you for reaching out.   When you need only one person to sign the document out of multiple recipients, please use the "Recipient Group" feature. For more information on this feature, refer to the following help document: https://adobe.ly/4oit30O.    If you have already sent the document to multiple recipients, marking it complete is impossible until all recipients sign in. Please cancel the agreement and send it again.    Feel free to let us know if you have any questions.   Thanks, Meenakshi ... View more

Hi Eccentric_Solace0319,   Thank you for reaching out, and sorry about the trouble caused.   Please let us know if this has started recently. If yes, could you please share the steps used here?  It would be helpful if you could share the screen recording showing what happens. Also, please share the machine's Acrobat and OS version numbers. We will get this checked.   In the meantime, refer to the information on adding a comment in the following help document: https://helpx.adobe.com/acrobat/desktop/share-and-review-documents/review-documents/add-comments.html.    Let us know if you need any help.   Thanks, Meenakshi   ... View more

Hi javier_6582,   Thank you for the information. We checked the account using the email address you shared. You have an Acrobat Sign individual service plan with multiple features. However, it does not include API integration. You will need the Acrobat Sign solutions plan. For more information, refer to the following help page: https://adobe.ly/4ozaPaP.    If you would like to learn more about integration, please refer to the following help document: https://adobe.ly/4ox5oZY;   Thanks, Meenakshi ... View more