Hi gary_8427,   Thank you for reaching out, and sorry about the trouble caused.    As the tagging is not working properly, could you please confirm if you created the PDF? If not, please check if the issue occurs with other PDFs.  Please refer to the information in the following help document: https://adobe.ly/46zi0Zd.    If you still experience the issue, please share the PDF document. It would be helpful if you could share a screen recording of the steps you use. Also, share the Acrobat and OS version numbers.   Thanks, Meenakshi ... View more

Hi FirstNameL_LastNameP,   Thank you for reaching out, and sorry about the trouble caused.   It seems to be weird behavior. The security feature can block access to PDFs opened from certain locations or via browser links. Chrome uses its own built-in PDF viewer, which may conflict with Adobe Acrobat’s permissions or security settings.  Please try the troubleshooting steps suggested below:   1. Try to Disable Protected Mode in Acrobat preferences. - Open Adobe Acrobat. - Go to Edit > Preferences > Security (Enhanced). - Uncheck "Enable Protected Mode at startup". - Click OK, restart Acrobat, and test the PDF again. Note: This should only be done temporarily for troubleshooting. Re-enable Protected Mode after testing.   2. Add Trusted Locations: In Edit > Preferences> Security (Enhanced), under Privileged Locations, add: The folder path where the PDF is stored. The host (intranet site), if applicable.   3. Try using the alternate browser and see if the issue still occurs.  4. Try reinstalling the application on the machine.   Let us know how it goes.   Thanks, Meenakshi ... View more

Hi happy_dynamism1860,   Thank you for reaching out, and sorry about the trouble caused.   Please ensure that you have installed the correct application. Try reinstalling the application using the steps suggested below: - Remove the application and run the cleaner tool (https://adobe.ly/4pBsbp3). -Reboot the machine -Install Adobe Acrobat from the following page: https://adobe.ly/4nj0pfB.   Let us know if you still get the same message.   Thanks, Meenakshi     ... View more

Hi alexandria_5747,   Thank you for sharing the screen recording. Please allow us some time to check this workflow, and we will update you with more information. We appreciate your patience.   Thanks, Meenakshi ... View more

Hi brian_2701,   Thank you for reaching out, and sorry about the trouble caused.   We checked your account with the email address used to sign in on the community page. There is no active subscription listed under that account. Could you please share the purchase details, like the transaction or Order ID? Also, please confirm if you use the same email address for the application as the one used on the community page here.    Thanks, Meenakshi   ... View more

Hi dayne_7562,   Thank you for reaching out.   Adobe now offers a 64-bit Unified Installer that combines Acrobat and Reader functionality. So if you install the Reader on the machine, it upgrades to Acrobat only when you sign in using the Adobe ID with a paid subscription.  You may configure it to behave like Reader without requiring sign-in. Download the installer for Reader and add this registry key to enforce Reader mode:   Path:    HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Adobe\Adobe Acrobat\DC\FeatureLockDown Key:     bIsSCReducedModeEnforcedEx Type:   DWORD Value:  1 This forces Acrobat to run in Reader mode unless a user signs in with a paid account Check if that helps.   Let us know if that helps.   Thanks, Meenakshi ... View more

Hi Diego22347945ppfd,   Thank you for sharing the files.  The signature field on the second page, was it added by you or added on its own when sent for signature? Also, let us know if you are using the digital signature field in the document.   Thanks, Meenakshi   ... View more

Hi cmvarga5,   Thank you for reaching out, and sorry about the trouble caused.   Please let us know if the issue occurs with a particular PDF or all of them. Could you please share the screenshot or the screen recording showing what happens?  If the issue occurs with a particular PDF, share the PDF with us so we can check. Also, share the application version currently installed.   Thanks, Meenakshi  ... View more

Hi jordan_4631,   Thank you for reaching out again.   Please confirm if you watermarked this PDF. Are you experiencing this with other PDFs as well? Would you be able to share a sample PDF with us so we can check?  We will check this behavior and get back to you with more information.    Thanks, Meenakshi ... View more

Hi ginger_0574,   Thank you for reaching out, and sorry about the trouble caused.   This is a known issue, and the team is working on the fix. We will let you know once the fix patch is available. Please share details of your current Acrobat and OS version.    In the meantime, please try the workaround mentioned below: - Right-click on your Adobe application icon and select Properties. - Select the Compatibility tab. - Click on Run Compatibility Troubleshooter. - Select Try Recommended Settings. Check if that helps.   We appreciate your patience.   Thanks, Meenakshi ... View more

Hi ccw123,   Thank you for reaching out, and sorry about the trouble caused.   As you print a PDF from Chrome, please confirm if you are using the Print to PDF option on the Chrome browser or the Adobe PDF printer. If you can share the steps or screenshots of the options you used to print the page in PDF format, it will help us check this further. Feel free to let us know if you have any questions.   Thanks, Meenakshi ... View more

Hi Jed38299365jkxh,   Thank you for reaching out.   We have checked that you are using the Acrobat Sign Developer service, so we are moving this thread to the Acrobat Sign Developer board for visibility. As you have a question related to integration, the experts can best answer it. With the developer account, you may also contact the pre-sales team. They can provide you with pre-sales technical assistance and share the correct information. Please refer to the following link to contact them: https://adobe.ly/4n3zG6q;   Thanks, Meenakshi ... View more

Hi ionel_5501,   Thank you for reaching out, and sorry about the trouble caused.   Please allow us some time to check the document you shared. In the meantime, please let us know if this issue occurs only with this particular document or with others. Did you create the PDF or receive it to fill out?    Thanks, Meenakshi   ... View more

Hi Kari28036087srlr,   Thank you for reaching out, and sorry about the trouble caused.   Please let us know if you can select text in the PDF. If not, check if it is a scanned or text file. Are you making changes to the form fields in the PDF form? If yes, please try the prepare form tool and see if you can make those changes.   As the feature is not working for you, please share the steps you use to move the boxes. It would be helpful if you could share the screen recording to understand the workflow better.    Feel free to let us know if you need any help.   Thanks, Meenakshi   ... View more

Hi a_matt,   Thank you for reaching out and reporting this.   To look into this behavior further, we will require more information. Please share the following details: - Share the Word file copy - Share the PDF you create from the Word file. - Screenshots of the changes in the tag We will check this behavior and update you with the information.   Thanks, Meenakshi ... View more

Hi letitia_5421,   Thank you for reaching out, and sorry about the trouble caused.   As you upgrade to the new iPhone, please make sure you use the same Adobe ID (email address) used on the old device. Also, please sign in using the same options that were used on your old device. For example, if you signed in using the option "Sign in with Apple ID" on your old device, use the same options on your new one.  If you still experience the issue, please share the Adobe ID (email address) used for the subscription in a private message. You may send a private message using the envelope icon at the top right corner of this community page.   Feel free to let us know if you need any help.   Thanks, Meenakshi ... View more

Hi Akyron,   Thank you for reaching out.   Please let us know if you are referring that the signature boxes being added automatically, even when you have already added the signature fields. If you are referring to something else, please share more information about the workflow. It would be helpful if you could share the screen recording showing what is happening. Also, could you check if this happens with other documents as well?   Thanks, Meenakshi ... View more

Hi jim_7833,   Thank you for sharing the PDF. We were able to replicate the behavior. However, we checked that the PDF was not created in Acrobat. Did you notice this behavior with other PDFs as well?   Thanks, Meenakshi   ... View more