Hi guy_1115,   Thank you for reaching out, and sorry for the trouble caused.   Please try reinstalling the application using the steps suggested below: - Remove the application and run the cleaner tool (https://adobe.ly/4aAK5TC). - Reboot the machine - Install Adobe Acrobat Reader from the following page: https://adobe.ly/49Xpw3D.   Then you can check if the changes in the preferences get saved or not. Let us know how it goes.   Thanks, Meenakshi   ... View more

You are welcome! Let us know if we can be of any help.   - Meenakshi ... View more

Hi Rita.M,   Thank you for the information.   The Acrobat XI is an old and unsupported version. There is no help document available for this version, and that may be the reason for the error message. However, you mentioned that the same error appears when you use the other link. Please try installing Acrobat Reader on the machine or on an alternate machine and check if you can open the links fine there.    Thanks, Meenakshi ... View more

Hi Anna31121893wmq0,   Thank you for reaching out.   The features to edit PDFs are still available in the Acrobat desktop application. It seems you are using the new Acrobat interface. Please refer to the information in the following help document: https://adobe.ly/4iMYezk.   If you are still unable to find the tools, please share a screenshot of the window where you are looking for them. We will share the steps accordingly.    Feel free to let us know if you need any help.   Thanks, Meenakshi ... View more

Hi FitzroyPete,   Thank you for reaching out.   You can open PDFs on both the subscription and the free version. However, we checked that you have an Adobe export PDF subscription. For more information on the subscription, refer to the following help document: https://adobe.ly/4a4wqnS.    The Export PDF subscription will not work on the Acrobat desktop application. You can install Acrobat Reader to view PDFs. Please use the steps suggested below: - Remove the current application and run the cleaner tool (https://adobe.ly/3Kjx3zv). - Reboot the machine - Install Adobe Acrobat Reader from the following page: https://adobe.ly/48CYgoK. Check if that helps.   Feel free to let us know if you need any help.   Thanks, Meenakshi ... View more

Hi leighton_0974,   Thank you for reaching out.   As mentioned, the document looks different when you preview it before sending. Could you please share more information on how it looks? Please share a small video of the steps you use and how it looks before and after.   Please send the document to your alternate email address to check the complete workflow and see if the document received looks the same or different.    Let us know how it goes.   Thanks, Meenakshi ... View more

Hi Rita.M,   Thank you for reaching out.   Please let us know the steps you take that result in the error message. What exactly are you trying here? More information would be helpful.   Thanks, Meenakshi ... View more

Hi archer_9965,   Thank you for reaching out, and sorry for the trouble caused.    Please try once the troubleshooting steps suggested in the following help document: https://adobe.ly/4rINi9P. Ensure that the printer driver is up to date. Also, check the printer settings once.    If you continue to experience the same behaviour, please let us know.   Thanks, Meenakshi ... View more

Hi AndMcT,   Thank you for reaching out, and sorry for the trouble caused.   Please refer to the information in the following help document if you are using Mac OS: https://adobe.ly/48RLnZ7.    If you are referring to something else, please provide more information so we can better understand your point.  It would be helpful if you could share a small video.    Thanks, Meenakshi      ... View more

Hi AndMcT,   Thank you for reaching out, and sorry for the trouble caused.   Please try the troubleshooting steps suggested here: https://adobe.ly/4pirBf7.    You may also try reinstalling the application using the steps suggested below: -Remove the application and run the cleaner tool (https://adobe.ly/4pfoRzj). -Reboot the machine -Install Adobe Acrobat from the following page: https://adobe.ly/4oE7qrc.   If the issue persists, please follow the steps outlined here to collect logs: https://adobe.ly/3KIt8fy. Upload logs to any Cloud Drive (e.g., OneDrive, Google Drive, Dropbox) and share the link with us.   Let us know how it goes.   Thanks, Meenakshi ... View more

Hi different_customer8902,   Thank you for reaching out, and sorry for the trouble caused.   Please try removing the installer you have downloaded. Reboot the device once and then try the steps suggested here: https://adobe.ly/4oxL9Ll.    Please let us know if you continue to experience issues.   Thanks, Meenakshi ... View more

Hi jeffreyc20973111,   Thank you for reaching out, and sorry about the trouble caused.   Please try the troubleshooting steps suggested here: https://adobe.ly/48SdabU.   If you continue to experience issues, please let us know.   Thanks, Meenakshi ... View more

Hi hutanu_7495,   Thank you for reaching out, and sorry for the trouble caused.   Please try disabling the auto-completion option under the application preferences. In Acrobat, go to Menu > Preferences > Forms > Auto-complete. You may refer to the screenshot attached below:     The information that is already showing, try removing it manually once.    Let us know if you have any questions.   Thanks, Meenakshi     ... View more

Hi CAndrewsLHT,   Thank you for reaching out, and sorry for the trouble caused.   When you convert the PDF to a document, a window appears to save the file. You can try converting another file and then check the location mentioned in the window to save the newly created file.    If you are still experiencing issues, please share more information on what happens. Do you mean the file is not available in the particular location? It would be helpful if you could share a video showing what happens.   Let us know if you need any help.   Thanks, Meenakshi         ... View more

Hi KLCutie,   Thank you for reaching out, and sorry for the trouble caused.   You can download files individually from the Acrobat Online account. It is not possible to download multiple files simultaneously. It is a designed behaviour.  If you wish, you can share your suggestion with the team via the following help page: https://adobe.ly/48S51Em.      Thanks, Meenakshi ... View more

Hi Daniel38260886af98,   Thank you for reaching out, and sorry about the trouble caused.   If you are using the Acrobat 64-bit version, it is not possible that you are using both Acrobat and Reader. There is a unified installer for both applications, so if you were using Reader before and then purchased a subscription, the application will be updated to Acrobat.   As mentioned, the sound files are not working as they used to. Could you please share the following details: - A small video showing how the files are working now and what happens. - Share the steps on how you added the sound file to the PDF. - Share the current Acroabt and OS version on your Mac.   Please also refer to the information in the following help document: https://adobe.ly/3XywBQU.    Let us know if you need any help.   Thanks, Meenakshi     ... View more

Hi Henrique386955117lh5,   Thank you for reaching out, and sorry for the trouble caused.   As you receive the Excit Code 7 error, please try the troubleshooting steps suggested in the following help document: https://adobe.ly/49SyYp1.    Try once installing Acrobat using the steps suggested here: https://adobe.ly/3XQyzw9.   Let us know how it goes.   Thanks, Meenakshi ... View more

Hi Peter Grecco,   Thank you for reaching out, and sorry about the trouble caused.   As mentioned, you need to click twice on "Add or edit a link" to add the link. Did you start experiencing this behaviour recently? Please share the Acrobat and OS version on the machine.    Try repairing the application installation once and ensure that you have the latest updates available. In Acrobat, go to Menu > Help > Check for updates or Repair Installation. If the issue still occurs, could you please share a small video showing what happens? We will get it checked.    Let us know if you need any help.   Thanks, Meenakshi ... View more

Hi yuval_6301,   Thank you for reaching out.   There is no translation feature in Acrobat yet. However, you may share your suggestion about this with the team via the following page: https://adobe.ly/4p8O91Y.    Thanks, Meenakshi ... View more

Hi Richard17472957sil1,   Thank you for reaching out, and sorry for the trouble caused.   Please refer to the information on file requirements in the following help document: https://adobe.ly/4rxxkiH.   If you experience issues with multiple files, could you please share a sample file and a small video of what happens? Please share the Acrobat and OS version numbers in use.   Let us know how it goes.   Thanks, Meenakshi     ... View more

Hi johngSpeedy1,   Thank you for reaching out and sharing the feedback.   As mentioned above, the Save and open actions are disabled. Could you please share a small video showing the steps you do and how the option shows as disabled. It will help us to understand the workflow and we can get this checked. Please also share the current Acrobat and OS version number in use.   We will look into this and share the correct information.      Thanks, Meenakshi ... View more

Hi Philip5E57,   Thank you for reaching out, and sorry about the trouble caused.   Please try the troubleshooting steps suggested in the following help document: https://adobe.ly/4pJ90c7.    Could you please confirm if you try opening PDFs by double-clicking files? If yes, try launching Acrobat first and try to open a PDF from the Menu > Open. Check if that works.   If the issue persists, please follow the steps outlined here to collect the crash logs: https://adobe.ly/3KE9xgz. You can upload logs to any Cloud Drive (e.g., OneDrive, Google Drive, Dropbox).   Let us know if you need any help.   Thanks, Meenakshi     ... View more

Hi Zaffer,   Thank you for reaching out, and sorry about the trouble caused.   Please ensure that the Acrobat is uninstalled and all the related folders are removed. You may use the cleaner tool to check that: https://adobe.ly/4pOyAws.    Then please try installing Acrobat using the steps suggested here: https://adobe.ly/4pQogEd.    Let us know if you still get the same error.   Thanks, Meenakshi ... View more

Hi youssouf_2375,   Thank you for reaching out.   Please refer to the tutorial provided on the following page: https://adobe.ly/4anCt6Y.  Let us know if you have any questions.   Thanks, Meenakshi   ... View more

Hi Hazman92,   Thank you for reaching out.   Please refer to the following help document for more information on PDF spaces: https://adobe.ly/3K9H8yR.  However, you will still be able to use the AI assistant feature if you open the PDFs directly, rather than in PDF Spaces. Please refer to the information provided here: https://adobe.ly/3K9H9Tr.    Feel free to let us know if you have any questions.   Thanks, Meenakshi ... View more

Hi colin_1991,   Thank you for reaching out.   Please confirm if you are experiencing the same behaviour in the Acrobat web version. If yes, could you please share the following details for further investigation on this: - Share the PDF or sample PDF on which the issue occurs. - Share a small video showing what happens on your end. - Do you experience this issue with all or some specific files? - Does the same thing happen on a desktop application? - Share the Acrobat Reader version number currently in use.    Let us know if you need any help.   Thanks, Meenakshi   ... View more

Hi gertrudis_9365,   Thank you for reaching out.   Please let us know if you are using the Acrobat Sign/ Request Signature feature in Acrobat Sign to send a document for signature. If yes, please make sure that you have used the Digital Signature form field. You may refer to the following help document to know more about the types of signature fields in Acrobat Sign: https://adobe.ly/4oN6sch.  As Try67 mentioned, we require more details to share the correct information.    Let us know if you need any help or have questions.   Thanks, Meenakshi ... View more

Hi mihir_1485,   Thank you for reaching out.   We have checked your account using the email address associated with your community profile. The account shows as a free account. For Salesforce integration, you will require the Acrobat Sign Solutions plan. You may refer to the information provided in the following help document:  https://adobe.ly/4ow7Srs.  For more information about the plan, please refer to the details available here: https://adobe.ly/4pGDnzR.   Let us know if you need any help.   Thanks. Meenakshi   ... View more

Hi kriszy_0966,   Thank you for reaching out.   As the accounts are inactive, there is nothing that can be done from your end. Please reach out to the Acrobat Sign support team via the steps suggested here: https://adobe.ly/48aQRhu.  Please ask the account administrator for your organization to contact the team for the necessary changes.    Let us know if you need any help.   Thanks, Meenakshi ... View more