Can't send email with Outlook 365

Report · Jan 04, 2019

When I try to use Outlook 365 to send email from Acrobat DC - Acrobat stop and in the windows 10 log come up with a error:

Adgangsindstillingerne programspecifikke giver ikke Lokal Aktivering adgang til COM-serverprogrammet med CLSID

{2593F8B9-4EAF-457C-B68A-50F6B8EA6B54}

og APPID

{15C20B67-12E7-4BB6-92BB-7AFF07997402}

for brugeren AC01\jb SID (S-1-5-21-3968862017-2011249322-1761855324-1001) fra adressen LocalHost (via LRPC), der kører i programbeholderen Ikke tilgængelig SID (Ikke tilgængelig). Denne sikkerhedstilladelse kan redigeres ved hjælp af administrationsværktøjet til komponenttjenester.

I need your help!!!

Report · Jan 04, 2019

Hi JensBrogaard,

As per the issue description mentioned above, you are facing issue when trying to send pdf as an attachment using outlook 365, is that correct?

Could you let us know if there is any error message when trying to send pdf?

Also, let us know dot version of acrobat installed on the device? You may refer to the steps given in the following help document for the same: Identify the product and its version for Acrobat and Reader DC

Also try the troubleshooting steps given in the following links:

Attach to email option is not working | Acrobat DC, Acrobat Reader DC

Why can't I send pdf as attachment to email in Adobe Acrobat Reader DC from the program using Outloo...

Email from Adobe Acrobat DC not working

Thanks,

Shivam

Report · Jan 09, 2019

Hi

Sorry the delay.

I have try to reinstall Offices 365 and Acrobat – but there are still not open to send from Acrobat to Outlook 365.

I attach file with system info from my Acrobat.

There is not coming any message when I try to send to Outlook.

In the backend in log comes this error:

Adgangsindstillingerne programspecifikke giver ikke Lokal Aktivering adgang til COM-serverprogrammet med CLSID

{2593F8B9-4EAF-457C-B68A-50F6B8EA6B54}

og APPID

{15C20B67-12E7-4BB6-92BB-7AFF07997402}

for brugeren AC01\jb SID (S-1-5-21-3968862017-2011249322-1761855324-1001) fra adressen LocalHost (via LRPC), der kører i programbeholderen Ikke tilgængelig SID (Ikke tilgængelig). Denne sikkerhedstilladelse kan redigeres ved hjælp af administrationsværktøjet til komponenttjenester.

I hope you can tell me to do – because I use this method very must.

Venlig hilsen / Best Regards

<file:///C:/Users/jb/AppData/Roaming/Microsoft/Signatures/AC-kunder-filer/image001.jpg>

Jens Brogaard

[moderator deleted private data]

Fra: Adorobat <forums_noreply@adobe.com>

Sendt: 4. januar 2019 15:21

Til: [email address removed by moderator]

Emne: Can't send email with Outlook 365

Can't send email with Outlook 365

created by Adorobat <https://forums.adobe.com/people/Adorobat> in Installing, Updating, & Subscribing to Acrobat - View the full discussion <https://forums.adobe.com/message/10848189#10848189>

Report · Jan 10, 2019

Hi JensBrogaard,

Could you let us know dot version of Acrobat installed on the machine? You may refer to the steps given in this link on how to check the version in Acrobat: Identify the product and its version for Acrobat and Reader DC

Alos, have you tried the troubleshooting steps given in the above mentioned links?

-Shivam

Report · Jan 10, 2019

Hej Shivam

Here is the information: Acrobat-detaljer:

Sandboxing: Deaktiveret

Captive Reader: Nej

Multilæser på desktopsupport: Deaktiveret

BIOS-version: ALASKA - 1072009

Brugernavn: jb

Fysisk hukommelse i alt: 4194303 KB

Grafikkort: Intel(R) HD Graphics 4000

Version: 10.18.10.4358

Kontroller: Understøttes ikke

Installerede programmer:

Office-version: Office 2016 32-bit

Installeret Acrobat: C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\Acrobat.exe

Version: 19.10.20064.310990

Oprettelsesdato: 2018/12/04

Oprettelsestidspunkt: 20:50:26

Kontodetaljer:

Brugerrettigheder: Administrator

Brugerkontokontrol: Begrænset

Procesintegritet: Mellem

Profiltype: Ingen

Landestandard: Dansk (Danmark)

Midlertidig mappe: C:\Users\jb\AppData\Local\Temp\

OS-navn: Microsoft Windows 10

OS-producent: Microsoft Corporation

OS-version: 10.0.17763

Processor: Intel64 Family 6 Model 58 Stepping 9 GenuineIntel ~3570 Mhz

Samlet virtuel hukommelse: 4194176 KB

Sessionsdetaljer:

Starttype: Normal

Lukker ned: Nej

Netværk: Tilgængelig

I Citrix: Nej

I VMWare: Nej

Fjernsession: Nej

Fjernkontrol: Nej

Brug af JAWS: Nej

Brug af ZoomText: Nej

Brug af Windows-Eyes: Nej

Brug af NVDA: Nej

Sidefilplads: 4194303 KB

Skærm:

Navn: Intel(R) HD Graphics 4000

Opløsning: 1920 x 1080 x 59

Bit pr. pixel: 32

Skærm:

Navn: Intel(R) HD Graphics 4000

Opløsning: 1920 x 1080 x 60

Bit pr. pixel: 32

Standardbrowser:

Standard-e-mail-program: Microsoft Outlook

mapi32.dll

Version: 1.0.2536.0 (WinBuild.160101.0800)

Systemnavn: AC01

Tidszone: Rom, normaltid

Tilgængelig fysisk hukommelse: 4194303 KB

Tilgængelig virtuel hukommelse: 3869552 KB

Vis detaljer:

Skærmbredde: 1920

Skærmhøjde: 1080

Antal skærme: 2

Antal museknapper: 16

Har musehjul: Ja

Har Pen Windows: Nej

Dobbelt-byte-tegnsæt: Nej

Har Input Method Editor: Ja

I Screen Reader: Nej

Windows-detaljer:

Tablet pc: Nej

Starter Edition: Nej

Media Center Edition: Nej

Langsom maskine: Nej

Windows-mappe: C:\WINDOWS

But It will be lot easier if we open contact trough Teamviewer, so you can see the problems.

Regards

Jens Brogaard

Fra: Adorobat <forums_noreply@adobe.com>

Sendt: 10. januar 2019 19:09

Til: [email address removed by moderator]

Emne: Can't send email with Outlook 365

Can't send email with Outlook 365

created by Adorobat <https://forums.adobe.com/people/Adorobat> in Installing, Updating, & Subscribing to Acrobat - View the full discussion <https://forums.adobe.com/message/10861407#10861407>

Report · Jan 11, 2019

Thanks for the info. Try updating acrobat to the latest patch using "Check for updates" option under "Help" menu, You may also download updates from here: Adobe software and product updates

Reboot the machine after installing update and try again.

-Shivam