Can't uninstall Adobe Acrobat Pro - "No valid sequence could be found for the set of patches"

[User_of_internet_things]

Ultimately trying to update to the latest version of Adobe Acrobat DC but that gives me error code: 1648. When I go to Adobe's list of error codes it tells me to try the Microsoft Installer/Uninstaller which did not work. Then it says to try the more robust Adobe cleanup tool, which links to an empty page.

When I try to modify/uninstall through the list of apps it gives me that error message "No valid sequence could be found for the set of patches."

It's a Windows 10 x64 laptop, anyone have any more advice on how to ultimately remove Adobe so that I can reinstall the latest version? Thank you in advance.

[John T Smith]

Is this the link that didn't work?

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html to remove programs

[User_of_internet_things]

I have not seen this one, thank you! Will give this a shot tomorrow morning and post how it went. I really appreciate the response. 

[Ken2744586325c5]

I have the same issue.  Would like to uninstall and reinstall, but can't.

Ken H.

[Nancy28354209rbor]

I have the same issue on a new HP laptop Windows 11.

[Jayaratnam29297409nfwq]

I have same issue

[CHRISTINE33666435vv2w]

Couldn't find any documentation that worked.  Revo Uninstaller was the option that finally worked.

https://www.revouninstaller.com/revo-uninstaller-free-download/

[Susan35661099yao6]

thank you it worked!

[Susan35661099yao6]

I guess I have to do more deleting becuase norton and others said theres a problem. Like I'll have to delete all of Adobe.

[Claude35707450pdru]

I've tried revo uninstaller and still giving me the same error. I dont know what to do please help

[Cindy22834218j9zh]

Has anyone found a solution for this?  I've been having the same problem!

[gudguy1a]

@Cindy22834218j9zh 

Yes, hi there.  This may help.
As I calm down from my rage and anger (lost TOO MANY FRIGGIN' hours on this I had allocated for another AWS Cloud Engineering project). No idea why or how my Adobe became corrupted to cause me to uninstall and reinstall...

Win 11 Pro - HP zBook G6 - i7 - 32 GB RAM

I ran that AdobeAcroCleaner tool

Then uninstalled BOTH of these pices of garbage

Next, I ALSO removed Adobe Genius Service software (not listed here now).

THEN, I reinstalled ('without' restarting the PC)
 1) Acrobat 2017 (Pro)
 2) Adobe Reader

All good to go. Pain in the damn bloody rear _ _ _ _.....

I had also kept getting these two stupid error messages:

• Can't uninstall Adobe Acrobat Pro - "No valid sequence could be found for the set of patches"
• Not enough Resources

While getting those messages, I had:

a) 60% RAM available &

b) CPU usage was only at 10%.

[John31501121gkk6]

I am stilling having the same problem. Do we have any real solution to this?

[gudguy1a]

@John31501121gkk6 

Do what I did above (Mar 24, 2024). But... do it in this order.

a) uninstall your Adobe product(s) - all of them - especially Adobe Genius Service software

b) download & run that Acro cleaner tool

c) RE-START your pc/laptop

d) reinstall your desired Adobe product(s)

That should take of it for you - I hope.

If it does not, you might have to clean your Registry (on Windows) of Adobe products - but this is a LAST resort effort.

[Katrina351621058r5l]

I had the same error for one of our users. Ran AcroCleaner (https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html), restarted, and was able to reinstall a fresh Adobe.