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Cancellation

New Here ,
May 10, 2021 May 10, 2021

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I don't understand why it costs me $30 to cancel my subcription for adobe acrobat. Why does and early cancellation fee even exist? It's too expensive to pay for the subsciption in the first place, and for what? Just to edit a PDF? Rediculous. I hope I never have to use adobe again.

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Cancel subscription

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correct answers 1 Correct answer

May 10, 2021 May 10, 2021
The situation that you face is that you cancelled a one year annual subscription as opposed to a month-by-month subscription. It is your choice when you subscribe. The annual subscription costs less per month than the month-by-month subscription, but the month-by-month subscription carries no cancellation fee. The annual subscription is similar to a lease on an apartment – you commit to the full term. Adobe does allow you to cancel the annual subscription, but the cancellation fee effectively pa...

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May 10, 2021 May 10, 2021

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The situation that you face is that you cancelled a one year annual subscription as opposed to a month-by-month subscription. It is your choice when you subscribe. The annual subscription costs less per month than the month-by-month subscription, but the month-by-month subscription carries no cancellation fee. The annual subscription is similar to a lease on an apartment – you commit to the full term. Adobe does allow you to cancel the annual subscription, but the cancellation fee effectively pays the difference between what you paid on a monthly basis with the annual subscription versus what you would have paid for the month-by-month subscription. In other words, you are paying back the discount you got for the months you used in the annual subscription. Adobe is absolutely not holding you to pay for all the months of the annual subscription remaining!

 

We don't really see anything unfair about that. What you need to do is read the terms and conditions before you commit to any subscription, whether from Adobe, Microsoft, or any other software vendor with subscription-based software products.

 

- Dov Isaacs, former Adobe Principal Scientist (April 30, 1990 - May 30, 2021)

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New Here ,
May 11, 2021 May 11, 2021

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I HAVE ATTEMPTED TO CANCEL THIS SUBSCRIPTION SINCE IT STARTED. I HAVE SPOKEN TO REPS VIA PHONE AND EMAIL AND THIS HAS BEEN GOING ON SINCE LAST YEAR!!

 

I HAVE NOT USED THE PRODUCT ONCE BECAUSE IT IS TOO DIFFICULT. I NEED THEM TO STOP CHARGING ME NOW!! THEY TOLD ME IT WOULD BE A COUPLE HUNDERD DOLLARS. SCAM AND RIP OFF

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May 11, 2021 May 11, 2021

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Call them back and demand to speak with a supervisor.

 

These communities are not Adobe Customer Support, have no access to your accounts, and can't assist you here.

 

Sorry!

 

- Dov Isaacs, former Adobe Principal Scientist (April 30, 1990 - May 30, 2021)

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