Cannot change signature

[Clarence5DC5]

I have adobe pro and this has worked in the past, but has stopped working.  I want to change a signature in fill&sign - the X to delete a signature is grey, won't let me delete so I can change - HELP!

[Amal.]

Hi @Clarence5DC5 

Hope you are doing well.

What is the version of the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 23.06.20320 installed. Go to Help > Check for updates and reboot the computer once.

Also try to repair the installation from the help menu (Win Only) and see if that works.

Please try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-defau...

You may also try to create a new test user profile with full admin rights in Win or enable the root account in MAC and try using the application there and check.

If it still doesn't work, please remove the application using the Acrobat cleaner tool https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html  , reboot the computer once and reinstall the application using the direct link
https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html 

Let us know how it goes.

Regards

Amal

[Samuel331397637dmm · Accepted solution]

Easiest thing is something I saw in another thread on this topic as I was having the same issue. Simply Adobe Acrobat, click on you profile tab in the top righthand corner, and click "sign out." Once you are fully signed out, close the application. Then reopen the application. You will see the "sign in" option in the top righthand corner where your profile tab was located. Click on it and sign back in. Then reopen the document you were working on and you should be able to create a new signature. 

[Samuel331397637dmm]

That should say "simply open Adobe Acrobat." 

[brice24956243c36g]

we have also this issue thank you its working now

[delmy_2277]

Wow, it was this easy?? Thank you so much for sharing!!

[hmw_2556]

Hello. I'm new to Adobe forums, and this seems to be the last resort.

I need to update/change my signature, and I've tried everything. Re-install the app, clear the "user data" .plist file, log out and login, etc. On the online app, the signature is updated, but for the life of me, the same 2-year signature comes up when I e-sign on the desktop app. I'm on MacOS. Any guidance is greatly appreciated. Thanks.

[AnandSri]

Hello @hmw_2556

I hope you are doing well, and thank you for reaching out.

Here’s how to fully remove the old signature and add a new one:
1. Quit Acrobat Completely
Make sure Acrobat is not running.
2. Delete the Cached Signature File

Open Finder.
Press Cmd + Shift + G to open “Go to Folder”.
Enter:
~/Library/Application Support/Adobe/Acrobat/DC/Security

Look for files like reader_fss_signature or reader_fss_signature_store and delete them.

Restart Acrobat

Open Acrobat again.
Go to Fill & Sign and click Add Signature.
Create or upload your new signature.

If you want your signature to sync across devices:

Make sure you're signed in to your Adobe account.
Enable cloud sync under Acrobat > Preferences > Signatures > Creation & Appearance.

I hope this helps.

Thanks,

Anand Sri.