Exit
  • Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
  • 한국 커뮤니티
8

Cannot change signature

Community Beginner ,
Oct 15, 2023 Oct 15, 2023

I have adobe pro and this has worked in the past, but has stopped working.  I want to change a signature in fill&sign - the X to delete a signature is grey, won't let me delete so I can change - HELP!

 

Clarence5DC5_1-1697394617829.pngexpand image

 

TOPICS
PDF forms
13.9K
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
1 ACCEPTED SOLUTION
New Here ,
Oct 24, 2023 Oct 24, 2023

Easiest thing is something I saw in another thread on this topic as I was having the same issue. Simply Adobe Acrobat, click on you profile tab in the top righthand corner, and click "sign out." Once you are fully signed out, close the application. Then reopen the application. You will see the "sign in" option in the top righthand corner where your profile tab was located. Click on it and sign back in. Then reopen the document you were working on and you should be able to create a new signature. 

View solution in original post

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Oct 16, 2023 Oct 16, 2023

Hi @Clarence5DC5 

 

Hope you are doing well.

 

What is the version of the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 23.06.20320 installed. Go to Help > Check for updates and reboot the computer once.

Also try to repair the installation from the help menu (Win Only) and see if that works.

Please try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-defau...

You may also try to create a new test user profile with full admin rights in Win or enable the root account in MAC and try using the application there and check.

If it still doesn't work, please remove the application using the Acrobat cleaner tool https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html  , reboot the computer once and reinstall the application using the direct link
https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html 

 

Let us know how it goes.

 

Regards

Amal

 

 

Regards
Amal
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Oct 24, 2023 Oct 24, 2023

Easiest thing is something I saw in another thread on this topic as I was having the same issue. Simply Adobe Acrobat, click on you profile tab in the top righthand corner, and click "sign out." Once you are fully signed out, close the application. Then reopen the application. You will see the "sign in" option in the top righthand corner where your profile tab was located. Click on it and sign back in. Then reopen the document you were working on and you should be able to create a new signature. 

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Oct 24, 2023 Oct 24, 2023

That should say "simply open Adobe Acrobat." 

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jul 24, 2024 Jul 24, 2024

we have also this issue thank you its working now

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Feb 28, 2025 Feb 28, 2025
LATEST

Wow, it was this easy?? Thank you so much for sharing!!

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines