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Cannot click and drag files to put them in order on the Combine Files screen

Community Beginner ,
Aug 17, 2022 Aug 17, 2022

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Starting on 8/1/22, when I go to the option Tools -- Combine Files, then on the screen where I drag and drop the files to be combined, it won't let me click and drag the individual file names to put them in a particular order before combining them. I used to be able to click and drag files, moving them up or down the list before combining them. See screenshot. Now, it forces me to use the "Move Up" or "Move Down" buttons. This is much slower and is impacting the speed of my work. Please correct this issue so that I can click and drag files to put them in a particular order before combining them. 

NOTE: I already repaired the Adobe Acrobat DC installatiion and that did not work.  I also already uninstalled and reinstalled the app and that did not work either.

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Create PDFs , General troubleshooting

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Community Expert ,
Aug 17, 2022 Aug 17, 2022

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Try this:

Switch to Thumbnail View

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Community Beginner ,
Aug 17, 2022 Aug 17, 2022

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No, that doesn't work either.

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Community Beginner ,
Aug 17, 2022 Aug 17, 2022

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I wonder if there was an update done to Acrobat DC before 8/1/22 that caused this.  

Most of the time it won't allow me to drag the file I clicked, however, sometimes if I click the file twice then it will allow me to drag and drop that file up or down the list.  But even that only works less than half of the time.  Very weird.  Adobe should roll back their update or put out a patch to correct this new issue.

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New Here ,
Feb 02, 2023 Feb 02, 2023

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I have been having this issue as well, since about the same time. Have you found a solution?

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New Here ,
Mar 17, 2023 Mar 17, 2023

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Same issue here. Icon drag and drop and the move buttons work everytime, but its too slow for end users w the volume they do.
Adobe support, please help.

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