Cannot Combile Files - Control Panel Does Not Pop Up

[Fred275575672amp]

I am following the command to combine files, via the tutorial.  There is supposed to be a menu that pops up to take the next steps, but it does not appear.  I have a paid license.  Any feedback would be appreciated.

[gary_sc]

Hi, @Fred275575672amp 

Can you please list the steps you are taking currently? Please identify which menus and what selections you are taking. 

That way, no one will have you repeat what currently is not working for you. 

thanks!

[Fred275575672amp]

Combine Files ===> Add Files ===>  then I get stuck in a do-loop.  No option to go any further.   Thanks.

[gary_sc]

Hi @Fred275575672amp 

This may sound weird, but which of these two screenshots is what you have?

This one? Call it version "A"

or this one? Call it version "B"

 

 

[Fred275575672amp]

I'm running Windows 10 Enterprise

The Adobe Acrobat is Version 2022.003.20282

[Dave__M]

Be sure to tell us what operating system and version of Acrobat you're using.

Dave

[Fred275575672amp]

I'm running Windows 10 Enterprise

The Adobe Acrobat is Version 2022.003.20282

[Dave__M]

Please try this:

From Acrobat's File menu, choose Create>Combine Files into a Single PDF...

This routine SHOULD bring you through the process of choosing and combining multiple files into one PDF.

Good luck,

Dave

[Fred275575672amp]

What do I do after I get to this point?  When I hit "Open Document" it takes me back here:

[Test Screen Name]

When I click Add Files, it then opens a standard Open dialog where I choose PDF files. I can choose one or more files. What happens for you?

[Test Screen Name]

(I see you seem to ALREADY have a combined document. Maybe that's the problem. Are you wanting to add to the document? This isn't combining, it's adding).

[Fred275575672amp]

I do not think it is already a combined document. There are two documents.  I'm trying to merge the two, i.e. combine them 

[Fred275575672amp]

"combine files into a single PDF" per the command.

[Test Screen Name]

The document in the screen shot, with the two PDF icons at the left, is what you get when you combine two files (into a portfolio, which is an option). So you don't want to combine, someone already has... try the add icon (first on the second row). Never used it but it might do the trick.

[Test Screen Name]

If - perhaps - you mean you want to take this single, combined document - with two parts - and combine them to a normal single PDF, you can't. In this case. You can't combine a signed file with anything else because it destroys the signature. That's why this special way of combining was invented.

[Fred275575672amp]

I will try your above suggestion.  I'm not seeing where this is already a combined file.  It's only at the first step.  If I can't work through this, I'm going to ask a colleague who is good at this to try to help me.  Thanks for all your responses.

[Test Screen Name]

" I'm not seeing where this is already a combined file. " Yes, I know. But that is what it is. The only clue is the PDF icons running down the left; they show the pieces that are combined. Each one can be viewed separately, and they are in one file, but they are NOT combined into a single set of pages. As I said you can't do that for your documents. You are aiming to add more icons over at the left, and you do this using Add. You need to completely forget the word "combine" for what you are doing, not because it doesn't make sense but because Adobe don't call it that.

[Fred275575672amp]

Still cannot get to the next step.  I gave up and used another software product.

[Fred275575672amp]

Herein lies the problem.  When I try to go to the next step to actually combine the files, it will not allow me to save it as "cobmined".  Thanks.