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Cannot Extract the Embedded font

New Here ,
Dec 04, 2019 Dec 04, 2019

HI 

I have the below error while opening the PDF file

cannot extract the embedded font AKFQOX+AkzidenzGroteskBE-LightCn  some characters may not display

Please help me to solve

 

Regards,

Jaya Prasad

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General troubleshooting
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Adobe Employee ,
Dec 05, 2019 Dec 05, 2019
LATEST

Hi there 

 

we are sorry for the trouble, As described above, you are getting the error ' cannot extract the embedded font ' 

 

Would you mind sharing more information for a better understanding;

 

  • Is this a behavior with a particualr file or with all the PDF you try to open? If its  with a specific file, please share the file with us through private message for further investigation. Click on the message icon on the top right corner to start the private message.
  • What is the version of the Adobe Acrobat / Reader DC and the OS you are using? To chek the version of the application please use the link  - https://helpx.adobe.com/acrobat/kb/identify-product-version.html

 

Make sure you have the latest veriosn 19.21.20056. Go to Help  > Check for Updates.

 

For more information please use the link - https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html

 

Let us know how it goes 

 

Regards

Amal

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