Cannot extract the embedded font

[e._8131]

Hello,

I'm getting an error "Cannot extract the embedded font ...." and some caracters are not displayed (

The file reads perfectly on edge, firefox, pdf24, evince and okular.

The font is Raleway. The same error occurs with Montserrat and Arimo.

It happens only with italic or italic-bold sections of the file.

Example file attached.

[Randy Hagan]

If you don't mind me asking, where are you getting these fonts? 

If you're getting them from Adobe Fonts, they're not going to be embedded in your PDF. It will provide reference to Adobe Fonts to access the font and display it, but the characters are not intrinsic to the PDF itself like they would be if you used resident fonts in your system that have perpetual licenses.

It doesn't surprise me that you would be able to see them in web browsers, especially if the fonts used have Google font equivalents. The browsers can access those Google web font equivalents, but that's not intrinsic to the PDF file either. 

As a general rule, I would recommend against using Adobe Fonts in PDF documents. If only because it can cause conflicts with recipients who don't have access to the Adobe Fonts service.

Hope this helps,

Randy

[e._8131]

I have downloaded these fonts from the creator web site, some from Google fonts and some were preinstalled in my system.

I created the pdf file so the fonts are embedded, in order so they are in fact intrinsic to the PDF file and so that the reader doesn't have to rely on the fonts installed on the system or on an internet connection.

[Randy Hagan]

Google Fonts can cause conflicts with Adobe Fonts service files. If you have previously used Certain Adobe Fonts products on your system, and then went to use the same typefaces in Google Fonts because you wanted to provide "real fonts" that download onto your system rather than the "lent fonts" that Adobe Fonts offer, it can cause conflicts that result in issues like you're having.

Many users have found that the way to get past these issues is to 1) uninstall all copies of affected fonts on their system, anywhere they may be stored. After that, 2) shut off access to Adobe Fonts through the Creative Cloud application. Then 3) reinstall Google Fonts to clear the conflicts and be totally sure that you're running off the Google Fonts versions of your typeface(s).

Hope this helps,

Randy

[creative explorer]

@e._8131 You can also download and use Google Fonts, https://fonts.google.com/specimen/Raleway And make sure you embed your fonts. You an't extract a font from a PDF. 

[e._8131]

I already have the fonts and they are embeded in the PDF file. It may be a misunderstanding there : I am not trying to extract the fonts myself, it is acrobat reader that complains it can't extract the embeded fonts.

[creative explorer]

@e._8131 I would disable the fonts in your Font Manager. Then remove them from the folder or Font Manager. Re-install the font from reuptable font sites only. IF it's a questionable site, I wouldn't dare add it then. Do a small batch. It might be a conflict somewhere?

[e._8131]

Sorry, what's a Font Manager ? The only adobe product I'm using is Acrobat Reader.

Plus, I doubt the fonts have any problem, they are displayed just fine with other pdf viewers, and I have downloaded them directly from this site : https://www.theleagueofmoveabletype.com/raleway

[Randy Hagan]

On Macs, many users have font managers which let them select and de-select fonts used on the system. The font managers let users open and use their applications with only the fonts they need at any given time. It makes dealing with large numbers of typefaces from multiple sources much easier for day-to-day tasks, and helps computers run more quickly and smoothly.

While there are also font manager programs for Windows users, most people don't bother with that and use Windows itself to open all the fonts on the system every time they start it. While convenient, opening all the fonts all the time, and can result in complications like you're having with your PDF files. This is why I recommended above that you 1) delete all the offending fonts you have now, 2) turn off Adobe Fonts service so they can't conflict with the fonts you have installed and then 3) reinstall the Google Fonts you want to use with your PDFs. If you try to shortcut that workflow, it'll bite you in the end.

Please don't ask me how I know. I don't want to relive the experience.

Randy

[e._8131]

Thank you for the explanations. I think I should have explained my toolchain before. Here it is :

I'm generating the pdf using asciidoctor on linux. It uses a separate directory as a source for the ttf files, and this directory only contains Raleway (Regular, Italic, Bold and BoldItalic) ttf files. Very few chances of conflict here, if I remove one of these files, the whole generation fails, so their are the ones used.

To read the pdf, I'm using Adobe Acrobat on a brand new professional windows installation. My company may have installed softwares I'm not aware of, but I checked and there is no trace of Raleway on this system.

Furthermore, the same error also occurs on the computers of my colleagues (which is why I'm looking for help, else I would just switch to pdf24, but my colleagues insist on using Acrobat).

I would be pleased to try your recommandations, but I have no Adobe Fonts service to turn off, and no "Google font" to uninstall (btw, why do you insist to call them Google fonts ? Google has nothing to do with Raleway).

So I jumped directly at step 3 and tried to install Raleway on my windows, to see if it changes something. Unfortunately this change nothing, the error message still appears and the glyphs are still missing.

May I ask what happen on you side if you open the test PDF I attached ?

[e._8131]

A new information : I tried to use the very last version of Raleway (v4.101) for the generation, and it is actually WORSE : the message comes sooner and more glyphes are missing.

[e._8131 · Accepted solution]

Damn, I've found a solution : by using the otf files instead of the ttf, I do not have the error anymore !

The difference between these two formats is obscure for me, but the document reads perfectly now.

Thanks a lot @creative explorer and @Randy Hagan for your support, I've really appreciated.