Cannot FIX! Acrobat Pro Adobe has encountered a Problem Some Features may not work as expected

[aidan_1359]

Hi,

No matter what I do, once I open or create any pdf and click edit I get this pop up. It removes the edit toolbar.

I have fresh installed x2
Used the adobe uninstaller.

I have no idea why I keep getting this, I cannot use the software for the main purpose of editing pdfs!

Thanks

[kglad]

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from cc desktop bugs">

[Meenakshi Negi]

Hi aidan_1359,

Thank you for reaching out.

Please try repairing the application installation. In Acrobat, go to Menu > Help > Repair Installation.

If that does not help, try reinstalling the application. try reinstalling the application using the following steps:
-Remove the application and run the cleaner tool (https://adobe.ly/3R952u7).
-Reboot the machine
-Install Adobe Acrobat from the following page: https://adobe.ly/4j0IY0U;

If the issue still occurs, share the Acrobat and OS version number. We will get this behavior checked.

Let us know how it goes.

Thanks,

Meenakshi

[aidan_1359]

Hi,

Thanks for the reply. I have tried all of the above and it has not solved the problem. However I did just try and "Disable new acrobat"

and since doing this, the functionality has returned, in the disabled new acrobat mode only.

-Windows 11 Pro Version 10.0.26100 Build 26100

-Acrobat Version 2025.001.20435 64 bit

As long as I can edit as I now can I don't mind but this is definitely an issue. Thanks

[AnandSri]

Hello Aidan!

I hope you are doing well.

Thank you for sharing the steps that worked for you. However, Adobe recommends using the new Acrobat UI. If you encounter any issues with the new UI or its tools and workflows, please provide us with the details so we can address them. Could you also collect the logs from the machine where you are experiencing the error message in the new UI and share those logs with us for further investigation? Once you have collected the logs, you can switch back to the classic UI to complete your task.

Regards,

Anand Sri.

[AnandSri]

Hello!

I hope you are doing well. I'm following up to check if you are still experiencing the issue. If so, please collect the logs and share them with us for further investigation.

Thanks,

Anand Sri.