Cannot install Preflight in Acrobat

[qasima17945043]

Just hangs

[kglad]

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from cc desktop">

[Meenakshi Negi]

Hi qasima17945043,

Thank you for reaching out.

Please refer to the information in the following help document: https://adobe.ly/4n0hDOK. 

If the application hangs, please try the troubleshooting steps suggested in the following help document: https://adobe.ly/3FUXitA. 

If the issue still occurs, share more information about the steps you use for installation. Share the Acrobat and OS version numbers on the machine.

Feel free to let us know if you need any help.

Thanks,

Meenakshi

[try67]

Preflight doesn't need to be installed. It's a part of Acrobat (Pro).

You need to provide more details if you want help with your issue.

[Youcaxton5CC9]

Noit any more it isn't

It is installed on the first time it is required.

But that is what fails

[qasima17945043]

2025 Acrobat from Cloud

I go to Print Production 

Preflight

It says

Preflight is being installed. Please wait.

Nothing happens

Fresh install 

Tells me to do it manually, doesn't work 

[Meenakshi Negi]

Hi qasima17945043,

Thank you for the screenshots.

Please try reinstalling the application. Use the steps suggested below: 

-Remove the application and run the cleaner tool (https://adobe.ly/4kNMdKk).
-Reboot the machine
-Install Adobe Acrobat from the following page: https://adobe.ly/4jMAKJq.

Let us know if you still get the same message.

Thanks,

Meenakshi

[qasima17945043]

Thank you 

I have done this already.

It still doesn't work.

[Meenakshi Negi]

Hi qasima17945043,

Thank you for the information.

Could you please share the video of the complete workflow? Also, collect the logs for the process using the steps suggested in the following help document: https://adobe.ly/3SXfMga and share the log ID with us.

Please share the Acrobat and OS version numbers on the machine. We will get this checked.

Thanks,

Meenakshi

[Jan373823687ed1]

My UX after Uninstall/CleanerTool/ReInstall:

What a shite UX! 😠
Is preflight available in the web-version?

Edit:
The web-version...

Edit:
Used the customize within the Installer with avail.

But the real problem didnt resolve, the toolbox being empty.

[Marcus366154773rtx · Accepted solution]

Ok, I found a solution that worked for me. 

1. Uninstall Adobe

2. Uninstall Adobe Cloud

3. Download and Run the Acrobat Cleaner Tool (Link)

4. Reboot your PC

5. Download the Acrobat Pro installer (Link) 

6. Extract the folder

7. Inside the Adobe Acrobat folder, execute "setup.exe"

8. ATTENTION: On the first window, please click on "Customise".

9. Now click on "Optional Features" and select "This feature, and all subfeatures, will be installed on local hard drive."

Under "Optional Features", we have the "Preflight" option. So, Adobe will install the Preflight without a network installation. 

10. After it, you can click on "Install". 

This process worked for me on different PCs (Win10 and Win11 - both 64-bit). 

Good luck to everyone! 

Marcus Barros. 

[Diana25200200j5pa]

Worked for me, even without uninstalling Adobe Cloud. Thanks!

[rémi_9827]

Only solutions that worked after spending weeks trying to solve this issue! Incredible

[Danielle_Smedra-Herna6005]

I am not seeing customize on the first window. This is the very first window once you open acrobat after doing all of the above steps?