Cannot reinstall Acrobat

Report · Oct 17, 2021

Hi,

I uninstalled Acrobat recently to move it from my C drive to my D drive, but now it won't reinstall.

I get error code 136. When I check the error log it says:

Exit Code: 7
Please see specific errors below for troubleshooting. For example,  ERROR: DW003, DW071 ...


-------------------------------------- Summary --------------------------------------

 - 0 fatal error(s), 2 error(s) 



----------- Payload: Adobe Acrobat DC 21.7.20099.0 Adobe Acrobat\Setup.exe_21.007.20099 -----------

ERROR: DW071: 

ERROR: DW003: Third party payload installer Adobe Acrobat\Setup.exe failed with exit code: 1635

I've checked other threads and used the Acrobat cleaner, which didn't help. Any help is appreciated, in the simplest terms possible because I'm not very tech-savvy lol

Report · Oct 31, 2021

Hi,

We apologize for the delay in response.

We (Adobe ) don't recommend you to install the application in any other drive than C. Your app might not function well.

To fix this erroe Exit code-7, try the troubleshooting steps suggested below

1- Run this cleaner tool to remove the existing files traces from the system: https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html

2- Once used cleaner, download the installer directly from here: https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html

3- If these steps still doesn't help, then follow the step-by-step instruction given here: https://helpx.adobe.com/creative-cloud/kb/error-exit-6-exit-7-cc.html#main_Issue and see if that helps.

Thanks,

Akanchha