Cannot safe as after update 21.007.20091

[frederikp64108069]

Cannot safe as PDF documents after update 21.007.20091. Just a grey box popup.

Same problem with the email icon.

[Meenakshi Negi]

Hi Frederikp,

Thank you for reaching out and sorry for the trouble.

We are currently investigating the issue.

Could you please share the screenshot of the window you receive when trying to save as  PDf or email it as an attachment?

Share the OS version on the machine.

Thanks,

Meenakshi

[frederikp64108069]

Here u go. Both a Windows 10 and Windows 11.

[AnandSri]

Hi @frederikp64108069 

Hope you are doing well and am sorry for the trouble you had,

Please try re-installation of the Acrobat app, use the Acrobat Cleaner tool to do a clean installation: https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html

Reboot the machine after the uninstallation, then install Acrobat: https://helpx.adobe.com/download-install/kb/download-install-acrobat-subscription.html

Sign back in and try saving any PDF file and check,

Let us know how it goes and share your observations.

Thanks,

Anand Sri.

[LA Darius]

Hi,

I am having this same issue. This has been within the last couple of dance.  I am using Acrobat DC on Windows 10.  I have uninstalled and re-installed the program and still have this issue.

[AmbooS]

Hello,
We are investigating the issue you have started facing with the latest Acrobat update. Would like some more information from you -

1- Do you see blank view when you click on Home->My Computer or Home->Document Cloud also? 

2- Could you please check what is the folder path shown in "CEF_DIR" key at the following registry -
(if you have Adobe Reader) HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Adobe\Acrobat Reader\DC\Installer or
(if you have Adobe Acrobat) HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Adobe\Adobe Acrobat\DC\Installer?

and if that folder path actually exists on your machine?

To check the above registry, please go to Start->type "regedit" and press <ENTER> key. This will open registry editor. 

Thanks for your patience,
-amboo

[Sunil_Soni]

Hi @frederikp64108069  @LA Darius 

We have identified few issues, fixed them and released a patch.

I would appreciate it if your team applies the latest patch via the "Check for updates" from the "Help" menu in Reader(or Acrobat) and update us if it fixes your issue.

If your issue is not fixed, feel free to reach out to me directly at [Email address removed by Mod: If you need to send any info to the Product team, please send a direct/private message by clicking on the profile of the user and select send the message, please avoid sharing personal info on the public platform]  for debugging session.

-Regards

Acrobat Team