Cannot sync "Resolved" review status.

[bjdrums77]

This just recently started happening.

When marking a colleagues review comment as "Resolved", Adobe Acrobat DC (2019.012.20034) sends an error message: "We weren't able to sync your comment. Please try adding a different comment."

Other comments and markup work as expected.

[arvindy]

Hi bjdrums77,

Thanks for reporting the issue and apologies for the inconvenience caused!

We are looking into it and will let you know once we plan to deliver the fix.

Regards,

Arvind

[chrism55421177]

Same issue under Windows Acrobat Pro DC 2019.012.20035 in a cloud review. Additionally, the comment focus changes to a prior selected comment after generating the warning.

After checking with the web-based version, indeed comments marked "Resolved" are not reflected. However, comment replies I've made via the Acrobat program are reflected on the web-based version. Seems like a sync issue only for resolution flags.

[DebbieWFRA]

I use adobe review heavily on my day-to-day at work. It is definitely only an issue with resolving comments. It's obviously been over a week since the first comment was posted - has anyone gotten a solution to this problem?

[arvindy · Accepted solution]

Hi All,

The issue has been fixed now. Please let us know in case of any issues.

Regards,

Arvind

[kyleg15858453]

This issue is still happening for me. Is there any fix?

[arvindy]

Hi kyleg15858453 ,

There seems to be a temporary issue service side that time. It has again been fixed. Kindly let us know if you are still facing it?

Regards,

Arvind

[kyleg15858453]

Seems to be working now.

[Up12020]

It is happening to me now. June 4, 2020

[CreativeWisdom]

This error has been happening for me for over a year (on and off).
Need to get this resolved asap as I am in collaboration on a large document.

"Resolved" review status does not sync. All other comment statuses work.
What is going on? Help.

November 9, 2023

[CreativeWisdom]

Note: I am using the latest version of acrobat. I logged out of my account. Restarted my computer. Reopened acrobat and logged back into my account and it still isn't working.