Chinese input in Fill and Sign

[yui kong23676647aahf]

Fill& Sign does not show any Chinese input. I can do so in Edit, but Fill & Sign does not allow such actions and the form remains blank.

using version 2022.001.20085 on the iMac Pro.

[Amal.]

Hi there

Hope you are doing well and am sorry for the trouble.

Is this an issue with a particular PDF file or with all the PDFs? Please try with a different PDF file and check. If the file is stored on a shared network/drive, please download it to your computer locally and then try again.

What happens when you try to fill and sign the Chinese characters? Do you get any error messages? If yes, please share the screenshot of the same. Also, a small video recording would be very helpful.

Please try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-defau...

You may also try to create a new test user profile with full admin rights or enable the root account in MAC and try using the application there and check.

Regards

Amal

[Simon26329061rryl]

I have the same issue. There are no errors when typing, just nothing gets typed.

[Amal.]

Hi @Simon26329061rryl 

We are sorry to hear that. Please make sure that the text color is not set to white as shown below:

Also, please share the PDF file in question and a small video recording of the steps and the issue for a better understanding.

Regards

Amal

[Steven27638305garx]

I have the same issue

Architecture: x86_64

Processor: Intel

Build: 22.3.20281.0

AGM: 7.0.1

CoolType: 8.1.0

JP2K: 3.0.1.51486

Symptoms

1. When typring Chinese to a blank filed, it won't show up 

2. However, if you start something that is non UTF8, then, switch to chinese, make any symbol appear on the filed, then your chinese, it will show up sucessfully.

Please see recorded https://drive.google.com/file/d/1w6T06dyq3WSBYX0j57xU9e51p865HdVw/view 

[Guest]

Hi,  Are you able to find a solution?  I am having the same exact issue.  I use a Mac M1 and the Chinese characters will only appear when I type a punctuation sign such as "," first.  But as soon as I delete that punctuation, all Chinese character would dissapear.  

[Steven27638305garx]

Nop, due to time limit, I ended up filling up the form on my iPad. iPad or iOS worked fine 

[Brian29151835zomy]

same problem here, M1 Macbook air,

anyone can fix this! please

[Amal.]

Hi @Brian29151835zomy 

Hope you are doing well and sorry to hear that

Is this an issue with a particular PDF file or with all the PDFs? Please try with a different PDF file and check. If the file is stored on a shared network/drive please download it to your computer locally and then try again.

What is the version of the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 23.01.20093 installed. Go to Help > Check for updates and reboot the computer once.

Please try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-defau... and see if that works

If it still doesn't work, would you mind collecting the Adobe CC logs https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html  , and a video recording of the issue and sharing them via any cloud storage. Just upload the log file to the cloud and generate the link and share that link with us for further investigation.

Regards
Amal

[Sam30491405w2x8]

This is the only solution for me to type Chinese characters too. And it was kind of laggy when typing in Chinese.

[Dingming33280560u0s1]

Same issue, either acrobat or acrobat reader will fail to input chinese character when entering fill & sign mode. 
Already updated to latest version. Very easy to repro.
100% repro.
M1 Max Macbook Pro

[Amal.]

Hi there

It would be super helpful if you can share a small video recording of the steps you are doing and the issue you are experiencing for more clarity.

Also, collect the Adobe CC logs https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html and share them via any cloud storage. Just upload the log file to the cloud and generate the link and share that link with us for further investigation.

~Amal